• @sri-thurga Hello. My name is Khanh and my application number is E#########, I have applied for Graduate Pass since 8/10/25 but until now still 35%. Before this I awared that only take 7-12 days process. May I ask how long will it take more? Thank you so much.

    • Hi Khanh Nguyễn,

      Kindly be informed that the Immigration are in the mids of processing the graduate pass application. Kindly allow Immigration some time and rest assured, we will notify for the passport submission.

      Have a nice day.

  • Lil steeve posted an update 1 month, 1 week ago

    @sri-thurga
    Hello my name is PAGAMAVOU DEING STEEVE and my passport number is 25PP40362, I would like to know if it is possible that you can check my file as soon as possible so that I finish the steps and come to your country, because for school I do not want to start late and I have to travel normally before the 15th of this month! Thank you…[Read more]

  • @sri-thurga hello, I have already uploaded my Single Entry Visa and Flight Information on the EMGS system, but the status is still showing as Pending Verification and my status is stuck at 70%. Since my intended travel date to Malaysia is 12 September, I would like to kindly ask if you could confirm when these documents will be verified.

    • Hi Dhrubo Alam,

      We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

  • Hassan Raza posted an update 3 months ago

    @sri-thurga How to access Insurance card from the new EMGS Hub App?

    • Hi Hassan Raza,

      Kindly be informed that the features for insurance card are yet to be available. Once available, you may use to check the insurance card details.

      Have a nice day.

      • Hello, If the insurance card details are not available at the moment, how can I use my insurance to see a doctor?

  • wasiq ali posted an update 3 months, 2 weeks ago

    @sri-thurga could u pls update my visa application process because it’s been stuck more then 15 working days.

    • Hi @wasiqali,

      We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help…[Read more]

  • @sri-thurga
    Hi emgs officer

    My name is ABDEL RAHMAN ALOMARI I got accepted in UM for my masters and I’ve applied for my student visa, everything was perfect until my application reached 30% it required me to renew my passport although it had more that a year validity but less than 18 months, so I renewed my passport but there is nowhere to s…[Read more]

    • Hi @aboodalomari,

      We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

  • @sri-thurga Hello, my EMGs status is at 15%. It is asking for my health declaration form, yet I’ve submitted the form when I was creating my application. What should I do help please. I’ve sent a screenshot for your reference.

    • Hi Raihan,

      Kindly send an email to enquiry(at)emgs.com.my in order to check on this. Please provide your full name and Passport number in the email to enable an EMGS Officer to assist you further.

      Have a nice day.

  • Afnan Asharfi Tisha posted a new activity comment 4 months, 2 weeks ago

    @sri-thurga But sir my EMG still shows rejection!!!In this situation, can I start the EMG process at another university???Since I have already received an offer letter from another university, can I start the visa processing a new by paying the EMG fee of that university?I am a little confused that my EMG system is still showing rejection. Is it…[Read more]

  • Felicia posted an update 4 months, 2 weeks ago

    @sri-thurga
    Hello, my name is Felicia, i have problem with my EMGS apps.
    ive bern logged out from my account and couldnt log back in, and do verification, it always shows “request time out” whenever i try to do something (do verification/posting feedbacks) is there any chance that my issue could be solved?

    • Hi Felicia,

      We are glad to assist you. However, we require more information regarding this. We advise you to send us an email together with a screenshot of the error message at enquiry(at)emgs.com.my. This will enable us to assist you accordingly.

      Have a nice day.

  • @sri-thurga Hi.
    I got a significant issue. While preparing the eval application there was a question to determine the airport city where I will go out of my country and the airport city where I will enter your country. I put Riyadh airport in my country. However, the airline representative told me now that they stop operating flights from Riyadh…[Read more]

  • @sri-thurga Dear EMG Officer,
    I hope you get my message and reply quickly..My name is AFNAN ASHRAFI and my passport number is A04362723… I applied to Lincoln University 6 months ago. The university rejected it because my certificate had a convocation date.Now I have applied again to another university and received an offer letter.In this…[Read more]

    • Hi @afnanasharfitisha,

      Kindly be informed that your application has been closed in the EMGS system. As such, you may proceed to apply a new application accordingly.

      Have a nice day.

      • @sri-thurga But sir my EMG still shows rejection!!!In this situation, can I start the EMG process at another university???Since I have already received an offer letter from another university, can I start the visa processing a new by paying the EMG fee of that university?I am a little confused that my EMG system is still showing rejection. Is it…[Read more]

  • @sri-thurga How can I add documents to my application to get visa because they send me to add a file and I don’t know how. Can you please help

  • @sri-thurga how to create digital ID as not working..fix problem

    • Hi @jamilnubs,
      We are glad to assist you. However, we require more information regarding this. We advise you to send us an email together with a screenshot of the error message at enquiry(at)emgs.com.my. This will enable us to assist you accordingly.
      Have a good day.

  • Shakibur Islam posted a new activity comment 5 months, 3 weeks ago

    @sri-thurga
    When I first apply and explain my situation, will I still be granted an eVisa to travel to Malaysia for the medical test, or will my application be rejected right away?

  • @sri-thurga
    I am an international applicant planning to pursue undergraduate studies in Malaysia in a non-medical field. During a recent personal health check-up, I tested positive for Hepatitis B, but with a very low HBV DNA viral load of only 290 IU/ml. I am asymptomatic and do not require any medical treatment at this time. The test report is…[Read more]

    • Hi @shakiburislam,

      Kindly be advised that the student will be required to undergo medical screenings in accordance with the requirements of the Malaysian Ministry of Education. In addition, the medical screening results shall be certified in accordance with the medical screening guidelines set by the Ministry.

      Kindly note that if the student’s…[Read more]

  • Cyan Wang posted an update 7 months, 1 week ago

    @sri-thurga I need a document named Confirmation of International Student.Can I apply it on the web?

    • Hi Cyan Wang,
      We are glad to assist with your enquiry. However, we require more information regarding this. We appreciate if you could elaborate more on your enquiry. This will enable us to assist you accordingly. If your enquiry is related to an application, kindly drop us an email with your passport number at enquiry(at)emgs.com.my for further…[Read more]

  • barau aliyu posted an update 8 months ago

    @sri-thurga
    This is the application number: ######### looking for dependent pass when are you expecting my process to be end

    • Hi Barau Aliyu,
      Kindly note that there is no specific timeframe for the processing. As checked, we just initiated the application process on 12 March 2025 as we received the required documents from the institute. Therefore, we kindly seek your patience in allowing us time to process the application and rest assured, any updates will be notified to…[Read more]

  • barau aliyu posted an update 8 months ago

    @sri-thurga
    I am studying at university of Nottingham Malaysia, and I applied for dependent pass. When I am expecting the process to be completed

    • Hi Barau Aliyu,
      We are glad to assist with your enquiry. However, we appreciate it if you could direct your enquiry along with your passport number or an application number to our email at enquiry(at)emgs.com.my for further assistance.
      Have a good day.

  • @sri-thurga
    Dear Sir/ Madam
    My application number is ######### and my passport number is A19543153.
    I already submitted my passport to my university international office, kindly i want to check the renewal visa when will it be delivered back to my university.
    Thank you in advance.

    • Hi Anas Alobaidi,
      We provided the Supporting Letter to your institute on 14 February 2025 for endorsement purposes. Kindly note that the institute will submit your passport to the State Immigration to endorse your student pass, therefore, we have no track record of your passport status. As such, you may liaise with the institution for further…[Read more]

    • Hi, the responsible and able EMGS officer, i’ve been asking concerning my SEV which i applied for since December. My name is Oyedoyin Samuel Oyetunde, my passport number is A13073719, a postgraduate student from Nigeria. I intend to enter Malaysia before my program begin at UTM, am presently inpatient because the time is running out. I would be…[Read more]

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