Important Notice: EMGS does not charge any fees for expediting student pass applications. Beware of individuals claiming to offer faster processing services for payment. Such claims constitute a serious offence. If you encounter anyone making these claims, please report them immediately by contacting our call centre at +603 2782 5888 or emailing enquiry@emgs.com.my.
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Hi EMGS, my visa renewal is stuck at 90% since 14 February. Can you please confirm if my passport was received by immigration? My passport number is BA0131312
Hi Sadia Mehboob,
Your endorsement will be done directly at State Immigration. As such, your institute will liaise directly with them to endorse your student pass. Therefore, you are required to liaise with the institution for further clarification.
Have a good day.
Duly noted. Thank you for your prompt response 🙏
Ok
Dear EMGS
The app was working perfect with my old passport
After I had renewed my passport, The app doesnt work properly, I cant see my information neither can download eVAL
Can you please help me resolve this matter as I have to travil Malaysia on July 2025
My passport is: B0230749
tajer733@gmail.com
Thanks
Hi Hussain Al Tajer,
We advise you to uninstall and reinstall the app. Kindly register your Digital ID again. If the issue persists, you may send a screenshot of your screen display to our email at enquiry(at)emgs.com.my for further checking.
Have a good day.
Hi Sadia . How to check visa status online .?
Hi Imstar Langkawi,
You may track your application via our website at https://visa.educationmalaysia.gov.my/emgs/application/searchForm/.
Have a good day.
Salam sister, I had same issue, can I contact you to enquire, my whatsapp is 36280235
Thanks
Dear EMGS TEAM, passport P11304911 I appreciate your great efforts My stats is 15% for more than a week. Can you please update me if any action is reqyired from my side. Sincerely Ismail Adam View
Dear EMGS TEAM, passport P11304911 I appreciate your great efforts My status is 15% for more than a week. Although I submitted the required documents. Please accelrate issuing my studebt pass Sincerely Ismail Adam
Hi Ismail Adam,
We received the No Objection Certificate (NOC) from the institution on 19 March 2025 and the application has resumed to be processed. Therefore, kindly allow us time to proceed with the application. Rest assured, any updates will be notified accordingly.
Have a good day.
Hello EMGS,
I am from Bangladesh. 20 April is my last registration date in my University(IUkL). But my EMGS persentage stuck on 35%. Will you please inform me about the possible date of get my VAL?
Sincerely,
Md Naeem Bepari
Passport: A14370427
Hi Naeem Bepari,
Your Visa Approval Letter (VAL) application was resubmitted to the Immigration Department for approval purposes. We kindly seek your patience in allowing them time to issue the approval. Kindly note that the issuance of your VAL is entirely at the discretion of the Immigration Department. Any updates will be notified accordingly.
Have a good day.
Hi our institution charge 811Rm for visa renewal
Hi Suneha Kashyap,
We are glad to assist with your enquiry. However, we require more information regarding this. We appreciate if you could elaborate more on your enquiry. This will enable us to assist you accordingly. If your enquiry is related to an application, kindly drop us an email with your passport number at enquiry(at)emgs.com.my for further checking.
Have a good day.
Which university ?
Hello! My name is Arina Bogdanovich. Passport number is 12608984. I applying to the Asia Pacific University in Malaysia. But i want to change a faculty from Investment analytics to Forex and Investments. The reson for changing is that i from the start wanted apply on Forex and Investments but in agency i was applying with wrote wrong one.
Hi Arina Bogdanovich,
Kindly liaise with the institute regarding this matter.
Have a good day.
At the university they told me to contact you to change my visa
Hi sir, I want to know the update of my visa. Classes have started in college but my visa is not being processed. May I know the reason? My passport number is A14824932.
Hi,
Kindly be informed that your eVAL has been approved by the Immigration on 13th March 2025. As such, you may check the status on the EMGS website or EMGS Hub mobile apps for more information.
Have a nice day.
Dear Emgs,
I want rejection letter my application rejected 16 April but now not available ready for download please confirm rejection VaL.
Hi, My renewal application was at 80% progress on March 28th and it has been almost a month now, can you speed up the processing please? I need my passport to go back to my home country because of the upcoming mid-semester break.My application number is 700457762.Thank you very much!
Hi,
Kindly be informed that your passport with student pass has been collected by the university on 8th April 2025. As such, kindly refer to the institution for the passport collection.
Have a nice day.
May I know, how long does it take to collect passport once submitted to EMGS for visa sticker?
Hi Santosh Poudel,
The student pass endorsement process takes approximately 14 working days from the date we receive the passport from the institution. Kindly note that the approval of the student pass will be subject to Immigration’s discretion.
Have a good day.
Hi my name is Asfara Sarah Asif.Passport number:A13116211
Right now I am studying in Inti International College Subang and recently my institution charged 800 RM from me as the visa renewal fee
Could you tell me whether it’s a scam or not?
Hi Asfara Sarah Asif,
We do not charge any extra fees for the student pass renewal application. Therefore, you are required to clarify with the institute regarding this.
Have a good day.
Visa renewal fee is 850 RM with my university. That is not a scam.
Hi EMGS my name is Abel Luke Naiken application number #101199198. Can you assist me in expediting my VAL please because my registration deadline is may 5.
Hi Abel Luke Naiken,
Your application for a Visa Approval Letter (VAL) was submitted to the Immigration Department on 22 April 2025. It will take approximately 7-10 working days to issue the approval. Any updates will be notified accordingly.
Have a good day.
Dear Emgs,
I want rejection letter my application rejected 16 April but now not available ready for download please confirm rejection VaL.
Hi @zakirhoshen,
We are sorry to hear about the rejection of your application. Kindly be informed that you are required to liaise with your institution in order to obtain the VAL rejection letter.
Have a good day.
Greetings, I have one year valid student pass, currently I am outside Malaysia for semester break, do I need to fill the digital arrival card when come back?
Thanks
Hi Ahmed Bakheet,
Kindly be informed that the existing international students who have been issued a student pass are not required to complete the MDAC if they exit and re-enter the country while their student pass is still active.
Have a nice day.
I would like to know how I can cancel my student application/EMGS application because I want to change my course.
Hi @surzoislam,
We are glad to assist with your enquiry. However, we appreciate it if you could direct your enquiry along with your passport number or an application number to our email at enquiry(at)emgs.com.my for further assistance.
Have a good day.
How can I know the visa renewal fees for any country?
Hi @sagda_1,
You may visit our website at https://visa.educationmalaysia.gov.my/guidelines
for more information.
Have a good day.
I am seeking your assistance in retrieving my approve letter. My visa has recently been updated, and as a result, I am no longer able to download the approve letter from the system.Could you please help me locate and provide a copy of my approve letter? I would greatly appreciate your support.
Hi,
We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you out.
Have a nice day.
I am Mahak Sayyad, selected for the Exchange Program at INTI. My classes have already started, but my EMGS status is still at 15%. I kindly request your support in expediting the eVAL process so I can complete my visa formalities and join without delay.
Travel Document Number: X6317124
Application Number: M101217696
Hi Mahak Sayyad,
Kindly be informed that your application is pending submission of additional document. Kindly note the commencement date stated in the Offer Letter is backdated. The Institute is required to submit a new offer letter with the latest commencement date or deferment letter in order to resume processing the application.
Have a nice day.
My University has sent the required revised offer letter. I kindly request you to expedite the processing of my eVAL, as my classes have already started and I need to proceed with the visa formalities as soon as possible.
I appreciate your support.
Travel Document Number: X6317124
Application Number: M101217696
Hi Mahak Sayyad,
Kindly be informed that we have received the submission of additional document from institution on 9th June 2025. Kindly allow us time to review the document. Rest assured, any update will be notified accordingly.
Have a nice day.
Dear EMGS Team,
Thank you for your previous response confirming the revised offer letter from my institution on 9th June 2025.
I would like to follow up and inquire about the estimated timeline for reviewing the submitted document and for further progress on my application. I understand that the process takes time, but as my classes have started from 3rd June, I would be grateful for any updates or insight on the expected timeframe
Travel Document Number: X6317124
Application Number: M101217696
Hi Mahak Sayyad,
Please be informed that your document has been submitted to Immigration for VAL approval. Kindly note that Immigration will take approximately 7-10 working days to issue the approval. We will notify once the VAL is approved by Immigration.
Have a good day.
Dear EMGS officer,
I arrived Malaysia May 2024 for study in Lincoln but my medical test was failed. So I went to back my home country. After 3 months, I applied a student visa with Lincoln but it was rejected in 25 Oct 2024. Now, Can I apply visa with Inti university? Which processes should I do? please give me advice. Thanks.
Hi,
We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you out.
Have a nice day.
Dear EMGS officer,
Could you please let me know why my health declaration form has been rejected?
Hi,
We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you out.
Have a nice day.
Dear EMGS team，
I renewed my visa and collected my passport in Jun. Could you please help me
check out when I can get my ikad？passport number：EA5895292
Hi Xiyue Ren,
Kindly be informed that your iKAD has been collected by the institution on 2nd July 2025. As such, kindly liaise with the institution to collect your iKAD
Have a nice day.