EMGS Officer

Hi Li Xiao,

Your insurance policy details as below:

Plan: GETB Basic-2025 RM20K 12-Month Age 16 to 70
Provider: Great Eastern Takaful Berhad
Policy Start Date: 25th September 2025
Policy End Date: 24th October 2026

If you require further assistance or have additional questions, please contact your insurance provider.

Have a nice day.

Hi Iqra Arshad,

We will advise you to uninstall the EMGS app from your phone. and reinstall the mobile app and proceed with the verification process with the correct name.

Have a nice day.

Hi,

Hi Ahmed Alkhamiri,

Hi Taha Imran,

Your application is currently at the stage where your passport has been returned by Immigration. We will notify the institution once the passport is ready for collection.

Have a good day.

We hope you are having a good day. Feel free to interact with us and other students on this platform. You may also post your enquiries or share your experiences with us as a prospective or existing student in Malaysia.

Have a nice day

Hi Khalid Alsub,

Hi Aryana Qobadi,

Hi Shamsuddini Nasiru Kumurya,

We regret to inform you that your Visa Approval Letter (VAL) application has been canceled. The cancellation was processed on 8th April 2026, and it appears that the application has not been active for more than 90 days.

Have a nice day.

Hi Rafiul Ahsan,

For further clarification regarding the appeal status and appeal decision timeline, we recommend contacting the institution, as they will provide the most accurate information on processing times.

Have a nice day.

Hi Tonmoy Sharma,

Hi,

Kindly be informed that the eVAL can be downloaded through the EMGS Hub Mobile App or you can request it from your institution.

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Hi,

Please be informed that we received your passport on the 2nd April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

Have a nice day.

Hi,

Kindly be informed that the once you have receive a new passport, the institution is require to do the transferring of your student visa from old passport to a new passport at Immigration. As such, kindly refer to the institution for further assistance regarding this matter.

Have a nice day.

Hi,

We are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

Have a nice day.

Hi,

Kindly be informed that your application is pending for the submission of the additional documents from the institution. As such, kindly refer to the institution for further checking on this matter.

Have a nice day.

Hi,

Hi,

We are unable to find any application with the passport number provided. As such, kindly reconfirm the correct passport or application number for us to assist you accordingly.

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Hi,

Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

Have a nice day.

Hi,