EMGS Officer

Hi,

We acknowledge the issue. However, we require your details in order to reset the Digital ID on the mobile app. Kindly provide us your passport number and nationality to proceed accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you out.

Have a nice day.

Hi,

Hi,

We are glad to assist you. However, we recommend you direct your enquiry to our email at enquiry(at)emgs.com.my. This will enable us to assist you better.

Have a nice day.

Hi,

Kindly be informed that your institution is required to submit the copy of your latest student pass in order for us to process the iKAD. As such, kindly refer to the institution for further assistance regarding this matter.

Have a nice day.

Hi,

Kindly be informed that your SEV has been verified. However, your flight info still pending for submission. As such, kindly update the flight info in order for us to verify accordingly.

Have a nice day.

Hi,

Hi,

Kindly be informed that we are unable to find any application with the provided passport number. As such, kindly refer to the institution for further clarification regarding this matter.

Have a nice day.

Hi,

Hi,

Hi,

We are glad to assist you. However, we require more information regarding this. Kindly send us an email together with a screenshot of the error message at enquiry(at)emgs.com.my. This will enable us to assist you accordingly.

Have a nice day.

Hi,

Kindly be informed that the institution apply for the period of extension sought for 6 months. Hence, the student visa was issued for 6 months. As such, kindly refer to the institution for further clarification regarding this matter.

Have a nice day.

Hi,

Hi,

Kindly be informed that you are require to liaise with the institution regarding your passport status. Kindly note, your application is pending submission of additional document from the institution. As such, kindly refer to the institution for further assistance regarding this matter.

Have a nice day

Hi,

Kindly be informed that your document has been submitted to Immigration for the eVAL appeal approval on 24th March 2025. Kindly allow Immigration some time to process the eVAL. The approval is solely at the discretion of Immigration. Rest assured, any update will be notified accordingly.

Have a nice day.

Hi,

Kindly be informed that your iKAD is ready for collection. As such, the institution is required to collect your iKAD at EMGS. Kindly refer to the institution for further assistance regarding this matter.

Have a nice day.

Hi,

Hi,

Hi,

Kindly be informed your application is on hold pending approval by the institution. As such, you are required to liaise with the institution to request them to approve the application. Once institution approved, EMGS will start to process the application.

Have a nice day.

Hi,

Kindly be informed that we receive your passport and documents from institution on 21st March 2025 for the special pass process. We are in the midst of processing your special pass. Allow us some time to proceed with the application. Any updates will be notified to the institution accordingly.

Have a nice day.

Hi,

Kindly be informed, we are in the midst of processing your iKAD. Kindly allow us time and we will notify the institution once your iKAD is ready for collection.

Have a nice day.