Please note that your passport has been submitted to the Immigration Department for endorsement processing. As approval is at their discretion, kindly allow time for completion. We will notify your institution promptly upon receiving any updates.

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We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your application.

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We are more than glad to assist you with this issue. Kindly send us an email at ‘enquiry(at)emgs.com.my’ and we will assist to provide you with the proper guideline on how to take the selfie for the verification process.

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Please be advised that EMGS does not have the jurisdiction or authority to coordinate diplomatic evacuations or cross-border transit clearances. As such, for matters involving government and local border authorities, kindly contact relevant authorities’ channels directly.

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We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your application.

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Kindly be informed that your documents are ready for submission to the immigration department for the VAL approval. Once the documents are submitted to the immigration department, we will promptly update your application status. We will keep notifying your institution as soon as we receive any updates.

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The processing of the Visa Approval Letter (VAL) typically takes 7-10 working days after the application has been submitted to the Immigration Department. Please note that this timeframe may vary depending on the completeness of the submitted documents and any additional requirements from the Immigration Department.

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The institution has created the renewal application in the system, which is currently waiting for the submission of the proof of payment. Kindly follow up with the institution for further updates on your application.

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We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your app…[Read more]

Please specify which platform or form you are currently filling out, in order for us to advise you further.

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Kindly send an email to enquiry(at)emgs.com.my in order to check on this. Please provide your full name and Passport number in the email to enable an EMGS Officer to assist you further.

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Kindly note your application is currently with the Immigration Department for the eVAL approval process. The approval process will take approximately 7-10 working days from the day we submit your application to the Immigration Department. Please allow the Immigration Department some time to process your application. We will notify…[Read more]

When applying in the system, the intake or start date stated on the offer letter must be a future date; the system will not accept an offer letter with a past or expired date. As such, kindly ensure to obtain the new offer letter with the latest date for further processing.

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Kindly send an email to enquiry(at)emgs.com.my in order to check on this. Please provide your full name and Passport number in the email to enable an EMGS Officer to assist you further.

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We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential, please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your app…[Read more]

Kindly be advised to liaise with the institution to proceed with the transfer endorsement process from your old to the new passport. You may make any travel arrangements to leave Malaysia until the process has been completed. With regard to the renewal application, it should be made as early as 3 months before the student pass expiry…[Read more]

The percentage means the student pass has been fully issued and endorsed by the Malaysian Immigration Department, and the application is officially complete. As such, you may follow up on the status of your passport with the visa unit accordingly.

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Kindly send an email to enquiry(at)emgs.com.my in order to check on this. Please provide your full name and Passport number in the email to enable an EMGS Officer to assist you further.

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We are glad to inform you that your dependants may travel together with you to Malaysia. While you enter Malaysia with your eVAL and SEV, your dependants, on the other hand, will need to enter Malaysia on a social pass (tourist visa). Once you enter Malaysia altogether, kindly refer to your institution and request them to submit a…[Read more]

Please be advised that Bangladesh is not part of the list of eligible nationalities to apply for the Graduate Pass. Kindly note that the eligibility is determined strictly by the Malaysian Immigration Department. We will notify all students and institutions should there be any updates regarding the eligibility criteria.

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Kindly send an email to enquiry(at)emgs.com.my in order to check on this. Please provide your full name and Passport number in the email to enable an EMGS Officer to assist you further.

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Please be informed that your application is currently with the Immigration Department for the approval process. While we understand your urgency, note that your application is still within the processing time frame. Therefore, kindly allow the Immigration Department some time to process your application. We will notify your institution…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Please be informed that we are currently processing your student visa application. Kindly allow us some time to process your application, as for any updates, we will notify the institution accordingly.

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Kindly note that all international students will be required to obtain the eVISA in order to enter the country. With regard to the eVISA-related inquiries, you may refer to the official Immigration FAQ at https://malaysiavisa.imi.gov.my/faq

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Kindly note that you have purchased the insurance from your institution. In the event that you wish to purchase the insurance with EMGS, kindly liaise with the institution to send us an amendment request.

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Based on our record, your insurance are covered by The Pacific Insurance Berhad (TPIB), and the medical card has been couriered to your institution. For more information regarding your insurance, you may contact the insurance provider accordingly.

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Upon checking, you have obtained the 3-year student pass duration. As such, the renewal is only for your insurance, which is currently pending for the payment. With regards to the fee that you need to pay for the renewal of your insurance, we recommend you liaise with the institution for further clarification and assistance on this…[Read more]

Please be informed that we require additional documents from the institution to process your application. We have notified your institution on this matter. Therefore, you may need to liaise with them for further clarification.

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We understand your situation. However, we recommend that you refer to the eVISA department for any correction of your eVISA.

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With regard to all SEV-related inquiries, kindly be advised to refer to the embassy directly for further advice.

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With regard of all eVISA-related inquiries, kindly be advised to refer to the official Immigration FAQ at https://malaysiavisa.imi.gov.my/faq

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We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your app…[Read more]

We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your app…[Read more]

Upon checking, your passport is currently with the immigration department for the issuance of your student pass. The application is in the endorsement process, which typically takes around 14 working days. While we understand your urgency, we appreciate your patience in allowing the Immigration Department some time to process your…[Read more]

Kindly send an email to enquiry(at)emgs.com.my in order to check on this. Please provide your full name, passport number along with the screenshot in the email to enable an EMGS officer to assist you further.

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We are currently in the midst of processing your refund application. However, there is no stipulated time frame for the process to be completed. We will notify you once the process has been completed and successful.

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We are more than glad to assist you with your enquiry. However, we need more details of your application in order to advise you further. Please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will advise you accordingly.

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Kindly note that your passport with the student pass has been collected by the institution. As such, please follow up with the institution regarding your passport accordingly.

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Kindly note that your application is currently under process, with the most recent status indicating that your documents have been submitted to Immigration for the Visa Approval Letter (VAL) approval. Rest assured, for any updates, we will notify your institution accordingly.

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Your cancelation application is currently in process. Kindly note that we will resume processing your current application once the cancelation process has been completed.

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Upon checking, we are currently preparing the supporting letter for your institution to proceed with the endorsement of your student pass at the state immigration department. Therefore, kindly allow us some time to process, as any updates will be notified to your institution accordingly.

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We are currently in the midst of reviewing the documents submitted by your institution. Therefore, kindly allow us some time to process your application. We will notify the institution of any updates.

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Your application is currently in the stage where the documents have been submitted to Immigration for the Visa Approval Letter (VAL) approval. While we understand the urgency, kindly allow the Immigration Department some time to process your application. We will notify the institution once we receive any updates.

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Kindly note that your application is currently under process, with the most recent status indicating that your documents have been submitted to Immigration for the Visa Approval Letter (VAL) approval.Rest assured, any updates we will notify your institution accordingly.

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Your passport is currently with the Immigration Department for the sticker endorsement process. Rest assured, we will notify your institution for further updates.

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Kindly be advised to liaise directly with the eVISA team to check on this issue. You may use the chat option available on their official website for further assistance.

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Your application is currently in the processing stage for the Visa Approval Letter (VAL) with the Immigration Department. Rest assured, for any updates, we will notify the institution accordingly.

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Please be informed that the EMGS supporting letter for your Student Pass was issued to your institution. Kindly note that they will be arranging for the endorsement of the Student Pass at the State Immigration Office. As such, your passport will not be submitted to EMGS. Thus, you may follow up with the institution for further updates on…[Read more]

We understand your concern on this matter. However, note that the approval process will take approximately 14 working days from the day we receive your passport from the institution. While we understand your urgency, kindly allow the Immigration Department some time to process your application. We will notify your institution of any…[Read more]