odunlami Zainab

Hi,

Kindly be informed your insurance was under Etiqa. As such, you are require to download the Etiqa+ apps to view the insurance. Kindly liaise with the institution to obtain your insurance policy number.

Have a nice day.

Hi,

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Hi Victor Chukwudi,

Please be informed that you are only able to access the insurance details for packages purchased with EMGS via the EMGS Hub. Under EMGS, we only offered insurance packages from Etiqa Family Takaful Berhad (EFTB), Great Eastern Takaful Berhad (GETB), and The Pacific Insurance Berhad (TPIB). Kindly refer to your insurance…[Read more]

Hi Victor Chukwudi,

In the event that you submitted the payment to the previous institution, you are required to liaise with your institution for further assistance on your refund request.

Have a nice day.

Hi Victor,

Kindly note that your application is currently with the Immigration Department for student pass approval. The Student Pass endorsement process will take 14 working days from the date we submit the Passport to the Immigration Department. However, the approval is solely at the discretion of the Immigration Department. We will notify the…[Read more]

Becky your school will help you out I guess you should contact them ok.

Ok best of luck 👍

Hi Afolayan Beckky,

As per checking, you performed the medical screening on 15th June 2023. Once the medical screening result is updated, we will prepare the supporting letter for the student pass endorsement process. Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport will not…[Read more]

Immigration are the one who gives u the special pass
Not the emgs

Hi Afolayan Beckky,

We are only able to assist with your special pass if the special pass application was applied with EMGS and submitted passport to us. As such, kindly liaise with your Institution for further clarification on this matter.

Have a nice day.

Hi Afolayan Beckky,

Please be informed that your passport was not submitted to the EMGS for the special pass application. Kindly contact your institution for further assistance on your special pass status.

Have a nice day.

Becky every application start as new. and begins to read back from 10% there is nothing to worry about. even if it’s progresssion or new application. once it’s completed its 100% and once you are renewing your student pass its count down again from 0% and says new because the application comes with different application number

Hi Afolayan Beckky,

Your Institution has created this application as a new application instead of a progression application. Kindly refer to your Institution for further clarification on this matter.

Have a nice day.

Hi Beckky,

As advised during the calls you made to EMGS, kindly provide us with the email case number for the email from your institute with the proof of payment. This will enable us to check the status of the case.

Have a nice day.

Hi Afolayan Beckky,

Please be informed that the student can proceed with a progression application (progress to the next level) once completed the current level and remains in Malaysia. The student is required to shorten ( cancel) the current student pass once the VAL is approved under the new application. However, the approval is solely at the…[Read more]

Hi Victor,

We are delighted to hear that the process was completed successfully. All the best in your studies, and a happy new year to you.

Have a nice day.

Uninstall the EMGS apps and install again. Then do the registration and verification allover. That was what I did when I encountered similar problem. Thank you

Did you do the facial verification? You need to input your login details and proceeds to face capturing and ok.

If you click on the profile what is it showing you?

Contact your airline for more details

Did you apply for SEV?
You need to authenticate your documents at ministry of education and foreign affairs too
You need to get eligibility letter from ministry of affairs.
For the travel you need your eval flight ticket and SEV covid vaccination certificate or test result with negative
The test should be conducted a day before your travel or you…[Read more]

Hi Victor Agyeman,

You requires a valid pass to exit Malaysia. However, kindly liaise with your airlines for further clarification on the document requirements.

Have a nice day.

Check if you received a confirmation email first.
It comes immediately after applying.
If you didn’t get it then your application wasn’t successful.

It takes about 3 working days. Which excludes weekends and public holidays

What kind of room / hotel information you used in YOUR HQ application?

Hi,

Please be informed, with regards to home quarantine. You are advised to refer to the relevant authorities with regards to your enquiry.

Thank you

send email to emgs for cancelcing your old travel authorization then you can start to make new application for it

Hi,

Kindly submit a cancellation request for your previous application. Once the application has been cancelled, you can reapply a new application.

Thank you.