EMGS Officer

Hi Dong,

You can track the progress of your student pass renewal application via the application tracker on the EMGS Hub App or the EMGS website.

Have a nice day.

Hi Saif,

You passport has been returned to EMGS by the Immigration Department. We will notify your institution once the passport is ready for collection.

Have a nice day.

Hi Ashequl,

Your application is still in progress with the Immigration Department. The VAL issuance takes approximately 10 working days (excluding weekends and public holidays). However, the approval is solely at the discretion of the Immigration Department. Please contact us via email or phone if your status is not updated by June 9.

Have a nice day.

Hi Peng,

Please note that you purchased Etiqa insurance through EMGS. The enrolment of your insurance was completed on 5 June. Kindly drop us an email at enquiry(at)emgs.com.my or call our hotline to get your insurance policy number.

Have a nice day.

Hi Rizki,

Kindly confirm if you are trying to update your flight details on the pre-entry checklist.

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Hi Salim,

Your application is currently on hold because the payment made by your institution cannot be verified. Kindly liaise with your institution for further assistance.

Have a nice day.

Hi Sohna,

The status will change to 100% once your student pass has been endorsed.

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Hi,

We returned the passport to your institute on 16 August 2024. There was no application or passport submission done after this date. Kindly clarify the purpose of the passport submission since the student pass is valid until 8 July 2025.

Have a nice day.

Hi Song,

We are in the process of amending the application details. Once we have amended the details, we will submit the application to the Immigration Department.

Have a nice day.

Hi Sai,

Your institute will be obtaining the student pass at the state Immigration Department. As such, your passport will not be submitted to us. Kindly liaise with your institute directly for details regarding your application status.

Have a nice day.

Hi Manisha,

Congratulations on the approval.

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Hi Raka,

We received the passport on 4 March 2025. The student pass endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institute once the passport is ready for collection.

Have a nice day.

Hi,

We returned the passport to your institute on 16 August 2024. There was no application or passport submission done after this date. Kindly clarify the purpose of the passport submission since the student pass is valid until 8 July 2025.

Have a nice day.

H Billy,

Kindly request the medical confirmation slip from the clinic if the institute is requesting it.

Have a nice day.

Hi Abdisamad,

Kindly send the completed health declaration form via email to additionaldoc(at)emgs.com.my.

Have a nice day.

Hi Ayesha,

Kindly check with your institute directly regarding this.

Have a nice day.

Hi,

We are processing the application. We received the additional documents from the institute on 28 February. The approval to issue the student pass is solely at the discretion of the Immigration Department.

Have a nice day.

Hi Dibihang,

We received your passport on the 3rd of March. The student pass endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department.

Have a nice day.

Hi Salman,

Based on the documents submitted, you shortened the student pass. As such, the application type must be changed to new.

Have a nice day.

Hi Alfith,

We received the additional details from your institute. We will process the application further.

Have a nice day.