@yexincai
Active 3 years, 5 months ago-
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Ye Xincai posted an update 3 years, 7 months ago
Dear EMGS Staff,
I can’t create my digital ID since I failed to verify my student details. It always shows “record not found”. I have tried every means but still no vain. I have also emailed at enquiry@emgs. com. my, however I haven’t received reply about how to solve the problem. As I know lots of students encountered the same issue. I…[Read more]-
Hi Ye Xincai,
Kindly clear the app cache, uninstall and reinstall the app. Make sure that you are using the latest version 4.3.3 on iOS and 4.2.0 on Android. If the issue persists, we request that you drop us an email at enquiry(at)emgs.com.my with a screenshot or screen recording of the error, along with your details.
Have a nice day.
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Ye Xincai posted an update 3 years, 7 months ago
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Hi Ye Xincai,
Kindly drop us an email at enquiry(at)emgs.com.my. We also request that you send us a screenshot of the error message.
Have a good day.
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Slowly pull the phone closer until the screen goes green.