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SIDRA NASEEM posted an update 2 years, 6 months ago
@tinashem Hi EMGS. I am flying to Malaysia in the coming week but I’m unable to verify my profile through Digital ID as it repeatedly shows match failed after selfie. I have also reinstalled the app many times and changed internet connection. Please help. My Passport Number is BW9854661 (new passport: BW9854662). I have sent many emails in the past week but no response from your side. Kindly help.
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Did you send the email to enquiry (at)EMGS.com.pk ?
You may also call at +#########88 in office time tomorrow to get your issue resolved. I think phone call is the best option considering the time you have.
I did email. Will call tomorrow. Thank you
Call at +60 – 327-825-888
@emgsamit @tinashem @emgsconnected @emgs My case number is 1763896
Hi Sidra Naseem,
Please check the software version that you are using. Kindly provide us the details of your device via the same case number in order for us to assist accordingly.
Thank you.
I’m using the latest software version available on App Store for iPhone 12 Pro Max. My case number is 1763896. Kindly resolve the issue of selfie “match failed”.
@sidra-_1 Kindly clear the app cache, uninstall and reinstall the app. Make sure that you are using the latest version 4.3.3 on iOS. If the issue persists, we request that you drop us an email at enquiry(at)emgs.com.my with a screenshot or screen recording of the error, along with your details.