show less
show more
@wangfuman
Active 2 years, 6 months ago
After filling in all the items, I entered face recognition, but there was no recognition box and no button. Ask for help View
-
AN RUIYING posted an update 2 years, 6 months ago
Same🙁
Same!
Same 🥲
Keep your mobile camera in front of face, preferably outdoor. It will automatically detect your face after a few seconds and capture selfie.
Hi,
Kindly clear the app cache, uninstall and reinstall the app. Make sure that you are using the latest version 4.3.3 on iOS and 4.2.0 on Android. If the issue persists, we request that you drop us an email at enquiry(at)emgs.com.my with a screenshot or screen recording of the error, along with your details.
Have a nice day.
same😢
Move the phone camera closer to your face under good illumination until the red line turns green. Then, it automatically verify your identity.