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Dear EMGS officer, my name is Zhong Yongfei and my passport number is EC0239778. Because my passport has expired, the visa department of the school requires me to enter the country 90% of the time. I am still in the middle of the semester, so I need to return to Malaysia to study. My EMGS progress has been stuck at 0% for days. I was very anxious. I asked the school, and the school teacher told me that they had contacted emgs last week.they have already sent my payment receipt to emgs. Dear officer, could you please check it. Thank you so much for your help. Really appreciate.