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@student-s

Active 1 month, 1 week ago
Dear emgs officer, my passport number is 302427554, and my renewal application number is 700417689 and the application is completed but my ID card still the same and insurance card as well I mean they’re out of date, could you please help me to get the new ones. My best regards View
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  • Profile picture of S

    S posted an update 11 months, 2 weeks ago

    Dear emgs officer, my passport number is #########, and my renewal application number is ######### and the application is completed but my ID card still the same and insurance card as well I mean they’re out of date, could you please help me to get the new ones. My best regards

    • Profile picture of EMGS Officer
      EMGS Officer replied 11 months, 2 weeks ago

      Hi,

      We are glad to assist you. However, we require more information regarding this. We advise you to send us an email together with a screenshot of the error message at enquiry(at)emgs.com.my. This will enable us to assist you accordingly.

      Have a nice day.

  • Profile picture of S

    S posted an update 1 year ago

    Dear officer, my passport number is ######### my renewal application is complete but the ikad still the same old one and insurance card as well

    • Profile picture of EMGS Officer
      EMGS Officer replied 1 year ago

      Hi,

      We are glad to assist you with your enquiry. However, in order for us to check the application status we would need your full name and passport number. To keep your details private and confidential, please email us at enquiry(at)emgs.com.my and we will assist to check your application.

      Have a nice day.

  • Profile picture of S

    S posted an update 1 year, 1 month ago

    Dear officer, thank you for your answer, my passport number is ######### and my full name is Sana Derafa from Algeria

  • Profile picture of S

    S posted an update 1 year, 1 month ago

    Hello officer, I have submitted my passport to university since one week but my percentage still the same.

  • Profile picture of S

    S posted an update 1 year, 10 months ago

    Dear officer please help me, Actually I don’t know how they refund, are they going to transfer the amount to my bank account or there is another method or what exactly, because for me I remember when I have payed it tooks just few seconds to transfer the amount for their account

  • Profile picture of S

    S posted an update 1 year, 10 months ago

    Dear officer please tell me how to get my refund, I have sent the refund form with details of my bank account a long time ago and they answered we are processing my application number E######### and my passport number is #########

    • Profile picture of EMGS Officer
      EMGS Officer replied 1 year, 10 months ago

      Hi,

      Kindly follow up with us via the same email trail for the refund application status.

      Be informed that there is no exact time frame for the refund approval, and the approval is solely at the discretion of the EMGS officer.

      Have a nice day.

  • Profile picture of S

    S posted an update 2 years ago

    Dear officer
    I got this email after I applied for my refund ” Please be informed that the refund has been proceeded with application number (#########). Kindly follow up with this refund application to check the refund status.” How to check refund status? Could you please help me in this regard?

    • Profile picture of EMGS Officer
      EMGS Officer replied 2 years ago

      Hi,

      You are unable to track the refund application status on EMGS website. However, you may refer to the Institution or EMGS for the status of your refund application.

      Have a nice day.

  • Profile picture of S

    S posted an update 2 years ago

    Dear officer
    I have submitted a refund form with all my information almost 2 weeks ago but I haven’t received anything in my Malaysian bank account yet, please help me in this regard. Thank you

    • Profile picture of EMGS Officer
      EMGS Officer replied 2 years ago

      Hi,

      We are glad to assist you with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at enquiry(at)emgs.com.my and we will assist to check your application.

      Have a nice day.

  • Profile picture of S

    S posted an update 2 years ago

    Dear officer
    Please help me how to get my refund for the application number #E#########, I am now in Malaysia and I have a Malaysian bank account.

    • Profile picture of EMGS Officer
      EMGS Officer replied 2 years ago

      Hi S,

      We are more than glad to assist you with your refund request. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your application

      Have a nice day.

  • Profile picture of S

    S posted an update 2 years ago

    Dear officer
    I would like to ask about how to get my refund, I am currently in Malaysia, and also how to access to insurance card and intl card because when I press the button it gives me error.

    • Profile picture of EMGS Officer
      EMGS Officer replied 2 years ago

      Hi,

      We are glad to assist you with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at enquiry(at)emgs.com.my and we will assist to check your application.

      Have a nice day.

  • Profile picture of S

    S posted a new activity comment 2 years, 8 months ago

    insha’Allah

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  • Profile picture of S

    S posted a new activity comment 2 years, 8 months ago

    The problem is here we can not ask for a new passport till it is still just 6 months validity, but my passport is more than 13 months validity, which means I have to wait for 7 months to ask for new one. What should I do then? I will be too late for study.

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    • Profile picture of Om
      Om replied 2 years, 8 months ago

      Maybe a letter from university can convince them to renew earlier for you.
      For my country in some cases they accept to renew even if more than 1 year

      • Profile picture of S
        S replied 2 years, 8 months ago

        insha’Allah

  • Profile picture of S

    S posted an update 2 years, 8 months ago

    Dear EMGS, What do you mean by extend the validity of passport, it is not expired yet and we can just apply for a new passport when it is less than 6 months validity here??I can ask later for a new one anywhere. It takes time then my application Will stop till that time. What should I do? I will be too late for study. Please help

    • Profile picture of EMGS Officer
      EMGS Officer replied 2 years, 8 months ago

      Hi,

      For a new application, as per the Immigration Department requirement, the student must ensure to have a passport validity of at least 18 months.

      Have a nice day.

      • Profile picture of S
        S replied 2 years, 8 months ago

        The problem is here we can not ask for a new passport till it is still just 6 months validity, but my passport is more than 13 months validity, which means I have to wait for 7 months to ask for new one. What should I do then? I will be too late for study.

        • Profile picture of Om
          Om replied 2 years, 8 months ago

          Maybe a letter from university can convince them to renew earlier for you.
          For my country in some cases they accept to renew even if more than 1 year

          • Profile picture of S
            S replied 2 years, 8 months ago

            insha’Allah

  • Profile picture of S

    S posted an update 2 years, 8 months ago

    Hello, is there anyone here from Algeria, if yes please tell me where I can find a photographer professional to do EMGS photo ، please help me I spent a lot of money and time with the professional photographer in my city but no results my photo still not approved yet. Please I need help

    • Profile picture of Sajjad Ahmed
      Sajjad Ahmed replied 2 years, 8 months ago

      . Hi I am not from Algeria but send me your picture so I may help you with that.

      • Profile picture of Sajjad Ahmed
        Sajjad Ahmed replied 2 years, 8 months ago

        #########

  • Profile picture of S

    S posted a new activity comment 2 years, 8 months ago

    I did Go to photographer 3 times but every time they give me a printed photo 35*45mm but the file jpg with a very high resolution like 827*1017px

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  • Profile picture of S

    S posted a new activity comment 2 years, 8 months ago

    How they want not more than 217px* 280px

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  • Profile picture of S

    S posted an update 2 years, 8 months ago

    We are unable to proceed as the photo submitted is Pixelated/blurry

  • Profile picture of S

    S posted a new activity comment 2 years, 8 months ago

    Blurry

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  • Profile picture of S

    S posted an update 2 years, 8 months ago

    Please help, any recommendations about photo because I did 35*45 and white background and checked successfully by online checker but I keep receiving the same message from emgs

    • Profile picture of Ade Anastasya Surya
      Ade Anastasya Surya replied 2 years, 8 months ago

      what is the reason for the refusal? usually they give a description of the shortcomings of the photo that need to be corrected (for example blurry and smiling)

      • Profile picture of S
        S replied 2 years, 8 months ago

        Blurry

    • Profile picture of Ade Anastasya Surya
      Ade Anastasya Surya replied 2 years, 8 months ago

      resend a photo that is not blurry then, blurry photos are not allowed

      • Profile picture of S
        S replied 2 years, 8 months ago

        How they want not more than 217px* 280px

    • Profile picture of Ade Anastasya Surya
      Ade Anastasya Surya replied 2 years, 8 months ago

      I don’t follow that, the most important thing is the size fits and my photo is approved

    • Profile picture of Om
      Om replied 2 years, 8 months ago

      I advise you to go to the photographer and show him the guidlines of the photo. Don’t edit it yourself

      • Profile picture of S
        S replied 2 years, 8 months ago

        I did Go to photographer 3 times but every time they give me a printed photo 35*45mm but the file jpg with a very high resolution like 827*1017px

    • Profile picture of EMGS Officer
      EMGS Officer replied 2 years, 8 months ago

      Hi,

      We are glad to assist you with your enquiry. However, in order for us to check the application status we would need your full name and passport number.

      To keep your details private and confidential, please email us at enquiry(at)emgs.com.my and we will assist to check your application.

      Have a nice day.

  • Profile picture of S

    S posted a new activity comment 2 years, 8 months ago

    I did and took a new photo at a professional photographer but emgs answered that photo is blurry, I even verified it successfully with emgs photo checker could you please help me

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