Here is a step-by-step guide on what you need to do and the documents required once you arrive in Malaysia for your student pass process:

1. **Pre-Arrival Requirements:**
– Ensure you have your approved Visa Approval Letter (VAL) and Single Entry Visa (SEV) or eVISA.
– Apply for the Malaysia Digital Arrival Card (MDAC) 3 days…[Read more]

Please be informed that your documents are ready for submission to the Immigration Department for the VAL approval. However, the VAL approval is solely at the discretion of the Immigration Department. Rest assured, we will notify the application progress accordingly.

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Your application is currently at the stage where the documents have been submitted to Immigration for approval (Self-Endorsement) as of 21st May 2026. This process is part of the student pass renewal application, and it typically involves a waiting period as the Immigration Department reviews the submitted documents.

We…[Read more]

Please contact the relevant authority handling tourist visa applications to confirm the reason your visa was rejected and to obtain further clarification..

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Please be informed that your documents are ready for resubmission to Immigration for VAL approval. Please note that we are unable to provide an exact timeline for the completion of the application, as the approval and issuance of the eVAL are solely at the discretion of the Immigration Department.

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Please be informed that your application is pending for additional documents from the institution, which are required to process your application, and a notification has been sent to your institution regarding this. Therefore, kindly refer to the institution for further clarification on this matter.

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Regarding the tracker not moving to 80%, please note that the medical status is still marked as “In Progress.” Once the medical examination is fully processed and updated in the system, the tracker should reflect the change.

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The Student Pass cancellation process typically takes approximately 5 working days from the date we receive the passport. However, please note that the approval is at the discretion of the Immigration Department. The processing of your Student Pass cancellation application begins once EMGS has received the application…[Read more]

You can submit a new Student Pass application using your new passport. However, if your student pass has not yet been cancelled, the record will be detected, and your application will be placed on hold until the cancellation is completed. It is advisable to ensure that your previous student pass is cancelled before…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

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Kindly be informed that your insurance was under Etiqa Family Takaful Berhad and the erollment has been completed. As such, you are require to download the Etiqa+ app to view the insurance. Kindly liaise with the institution to obtain the insurance policy number.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed your insurance was under Etiqa. As such, you are require to download the Etiqa+ apps to view the insurance. Kindly liaise with the institution to obtain your insurance policy number.

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Your application for Visa Approval Letter (VAL) has been submitted to the Immigration Department on 25th May 2026. They will take approximately 7-10 working days to issue the approval. We will notify once the VAL is approved by Immigration.

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Please be informed that we have received the additional document submitted by the institution. Kindly allow us some time to review and rest assured, anu update will be notify accordingly.

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Kindly be informed that the notification has been send to the institution. As such, kindly refer to the institution to request them submit the additional document required for us to resume the process.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Please be informed that we have received the additional document submitted by the institution. Kindly allow us some time to review and rest assured, any update will be notify accordingly.

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Please be informed that your application is pending submission of additional document from the institution. As such, kindly liaise with the institution for further clarification.

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Please be informed that we received your passport on the 3rd of June 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

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Kindly be informed that there is no record found with the provided passport number. As such, kindly refer to the institution for further checking on this matter.

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Your application for Visa Approval Letter (VAL) has been submitted to the Immigration Department on 25th May 2026. They will take approximately 7-10 working days to issue the approval. We will notify once the VAL is approved by Immigration.

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We are glad to assist with your enquiry. However, we require more information regarding this. We appreciate if you could elaborate more on your enquiry and provide us with your passport number if your enquiry is related to an application. This will enable us to assist you accordingly. To keep your details private and confidential please…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

It is generally advisable to avoid traveling outside Malaysia while your eVAL is still pending, as it may affect your re-entry into the country. We recommend consulting with your institution for specific guidance based on your current visa status. Your application is currently at the stage where documents have been scanned…[Read more]

To renew your medical insurance, please ensure that your coverage extends until the expiry date of your current Student Pass. You are required to top up or extend your insurance if it expires before your Student Pass. For assistance with this process, please contact your respective institution.

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The current status of your child’s visa application is that the passport has been submitted to Immigration for sticker endorsement. This stage involves the processing of the passport and documents for the visa sticker, which is a necessary step before the student pass can be finalized.

The application is currently undergoing the…[Read more]

To assist you with the details of the Medical Coverage Hospital list and your Medical Card details, we will need to verify your student information. Kindly provide your passport number or application ID so we can retrieve the necessary information for you.

To keep your details private and confidential please email us at…[Read more]

If you are planning to return to your home country after your semester ends, it is necessary to cancel your Student Pass. The cancellation process must be done through your institution. They are required to submit the Student Pass cancellation application along with the relevant supporting documents on your behalf. Please contact…[Read more]

In the event that there is a discrepancy in your offer letter, such as a name mismatch with your passport, it is important to address this issue to ensure consistency in your application documents. Your institution, in this case, IIUM, should ideally provide a new offer letter with the correct name.

Please contact your…[Read more]

Your previous application on the EMGS website prevented you from submitting a new one. However, we have now canceled that application, so you may proceed with your new submission.

Please note that the cancellation of your previous VAL with Taylor’s University is currently pending immigration approval.

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Regarding your inquiry about bringing your family to Malaysia, it is important to note that dependents applying for a new Dependent Pass are advised to remain in their home country while the application is being processed. They should only travel to Malaysia after the application has been approved.

In the event that they…[Read more]

We understand your concern. However, be informed that the application is currently with the Immigration Department for the VAL approval. Therefore, we seek your patience in allowing the Immigration Department some time to process your application. Rest assured that, for any updates, we will notify the institution…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

For the Dependent Pass application, the supporting documents, including your marriage certificate and your children’s birth certificates, must be attested by the relevant Embassy in Malaysia. Please ensure that the Embassy’s stamp date is not more than 3 months old at the time of submission.

Additionally, if any of the d…[Read more]

Unfortunately, there is no EMGS WhatsApp contact number. However, you can reach out to EMGS through email at enquiry(at)emgs.com.my or via call at 03-2782 5888.

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Certain international students who intend to open a bank account in Malaysia are required to submit a verification letter from EMGS as a supporting document, which shows that the Malaysian Immigration Department has approved their student pass. The institutions will be able to download the verification letter from the EMGS system…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help…[Read more]

We are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

Have a nice day.

Your application is currently at the stage where the documents have been submitted to Immigration for Visa Approval Letter (VAL) approval. This process typically takes 7-10 working days. We appreciate your patience during this period.

Have a nice day.

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help…[Read more]

Kindly be informed that the issue has been resolved. As such, you may proceed to login in the EMGS hub again.

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Kindly be informed that the institution may apply the renewal of student visa 3 months before it is expired.

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We are in the midst of submitting your application to Immigration for VAL approval. Allow us some time to proceed with the submission. Any updates will be notified accordingly.

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Kindly be informed that you may to EMGS website https://visa.educationmalaysia.gov.my/guidelines for the guidelines of the student visa application process.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that the pre-entry checklist has been verified. As such, you may check the EMGS hub for the update.

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Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

Have a nice day.