Kindly be informed that we are yet to received your application. As such, kindly refer to the institution for further checking on this matter.

Have a nice day.

Kindly be informed that the Immigration are still in the midst of processing the eVAL. We have highlighted your application to request for expedite the process. However, the approval is solely at the discretion of Immigration. Rest assured, any update will be notified to the institution accordingly.

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We have received a request from the institution to reopen the application. Kindly allow us some time to proceed and rest assured, any update will be notify to the institution accordingly.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that the Immigration are still in the midst of processing the eVAL. We will escalate your application to request for expedite the process. However, the approval is solely at the discretion of Immigration. Rest assured, any update will be notify to you accordingly.

Have a nice day.

Kindly be informed that you are require to apply the graduate pass application through EMGS website https://visa.educationmalaysia.gov.my/. You may refer to the EMGS website for the documents you need to prepare before applying the application for the graduate pass.

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We are in the midst of submitting your application to Immigration for VAL approval. Allow us some time to proceed with the submission. Any updates will be notified accordingly.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that we require the institution to submit a new photo to EMGS. As such, kindly liaise with the institution and request them to submit for us to resume the process.

Have a nice day.

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that if your student pass expired while you outside from Malaysia, you are require to enter Malaysia within 3 months from the expiry of your student pass. Kindly note that, if your student visa has expired for more than 3 months, you unable to continue the renewal student visa process. As such, you are require to reapply…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that we are unable to detect the payment made for this application. As such, kindly refer to the institution for further checking on this matter.

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Kindly be informed that the institution is require to send us an email to request for the cancellation of the application. Therefore, kindly refer to the institution for further assistance regarding this matter.

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We understand your concern. However, the application is still pending with the EMGS officers for approval. We understand that the process has taken a longer timeframe than usual. Rest assured, we will look into this matter and update the application status accordingly.

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Kindly be informed that your passport has been submitted to the Immigration Department for a Student Pass sticker endorsement. Unfortunately, at this stage of the application, we are unable to expedite the process, as it is still within the processing agreement. The issuance of a Student Pass will take approximately 14 working days…[Read more]

Your application is currently at the stage where the passport has been returned by Immigration. Rest assured, we will notify the institution once the passport is ready for collection. Please be informed that there is no stipulated timeframe for this process to be completed.

Have a nice day.

Please be informed that your Visa Approval Letter (VAL) application was pending with Immigration Department for the VAL approval. While we strive to facilitate urgent requests, please be advised that final approval remains at the sole discretion of the Immigration Department.

Have a nice day.

Kindly be informed that your passport has been submitted to the Immigration Department for a Student Pass sticker endorsement. Unfortunately, at this stage of the application, we are unable to expedite the process, as it is still within the processing agreement. The issuance of a Student Pass will take approximately 14 working…[Read more]

Please be informed that your Visa Approval Letter (VAL) application was submitted to the Immigration Department. While we strive to facilitate urgent requests, please be advised that final approval remains at the sole discretion of the Immigration Department.

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Kindly refer to the EMGS Insurance Guidelines for further details on the schedule of benefits on the EMGS website. Additionally, you may liaise with the insurance provider should you require further assistance regarding this matter.

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Your insurance policy details as below:

Plan: GETB Basic-2025 RM20K 12-Month Age 16 to 70
Provider: Great Eastern Takaful Berhad
Policy Start Date: 25th September 2025
Policy End Date: 24th October 2026

If you require further assistance or have additional questions, please contact your insurance provider.

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We will advise you to uninstall the EMGS app from your phone. and reinstall the mobile app and proceed with the verification process with the correct name.

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Kindly note that the Malaysian Immigration Department may allow certain international students to renew their student pass if the current pass expiry has not lapsed for more than 3 months. The decision is entirely under the discretion of the Malaysian Immigration Department. The applicant is required to enter on a social visit pass and…[Read more]

Please be informed that we have notifed the application issue to the institution for further action. Based on our record, your institution has submitted a cancellation application to cancel the active pass. However, the application is pending due to the submission of the latest exit stamp for further processing. Kindly liaise…[Read more]

Your application is currently at the stage where your passport has been returned by Immigration. We will notify the institution once the passport is ready for collection.

Have a good day.

Have a nice day

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

We regret to inform you that your Visa Approval Letter (VAL) application has been canceled. The cancellation was processed on 8th April 2026, and it appears that the application has not been active for more than 90 days.

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For further clarification regarding the appeal status and appeal decision timeline, we recommend contacting the institution, as they will provide the most accurate information on processing times.

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Please be informed that we received your passport on the 15th of April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for…[Read more]

Kindly be informed that the eVAL can be downloaded through the EMGS Hub Mobile App or you can request it from your institution.

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Please be informed that we received your passport on the 2nd April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

Have a nice day.

Kindly be informed that the once you have receive a new passport, the institution is require to do the transferring of your student visa from old passport to a new passport at Immigration. As such, kindly refer to the institution for further assistance regarding this matter.

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We are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

Have a nice day.

Kindly be informed that your application is pending for the submission of the additional documents from the institution. As such, kindly refer to the institution for further checking on this matter.

Have a nice day.

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are unable to find any application with the passport number provided. As such, kindly reconfirm the correct passport or application number for us to assist you accordingly.

Have a nice day.

Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

Have a nice day.

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Please be informed that we received your passport on the 2nd of April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

Have a nice day.

Please be informed that your application is pending submission of the official academic transcript. As such, kindly refer to the institution for further checking on this matter.

Have a nice day.

Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

Have a nice day.

Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

Have a nice day.