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Nasimul Eshan Chowdhury ,141440 posted an update 2 years, 4 months ago

I cannot scan my face with the app
- Layth A.JASIM replied 2 years, 4 months ago
  
  You can just try and follow to putt your face in center
  - Rittick Maity replied 2 years, 4 months ago
    
    Face should be without specs with proper lighting.
- EMGS Officer replied 2 years, 3 months ago
  
  Hi Nasimul Eshan Chowdhury,
  
  Please take note of the following steps for Android device users:
  1. Clear the app cache and data
  2. Uninstall the EMGS mobile app from your device
  3. Proceed to Google Play and install the latest version of the EMGS mobile app
  4. Complete the verification process accordingly
  
  For iOS devices, kindly note that we are in the midst of launching an updated version of the EMGS mobile app. You can download the latest version of the app once it has been made available on App Store.
  
  Have a good day.

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