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I am writing to seek assistance regarding the submission of my additional visa requirements. As advised by the representative who assisted me over the phone, I sent the required documents to #########. However, the email was returned as undeliverable, indicating that the address could not be found.

Additionally, I am currently unable to upload the required documents through the EMGS portal or the application tracking system, as the respond button is no longer available.

May I kindly request your assistance on how I may submit these documents so that my application can proceed without delay?

For your reference, my application number is E#########.

Thank you very much for your time and assistance. I look forward to your guidance.