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Junkai Yu

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@junkaiyu

Active 3 years, 4 months ago
Why my EMGS app can’t scan my face? After I renew it, the face scan always no response. What should I do? View
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    Junkai Yu posted an update 3 years, 4 months ago

    Why my EMGS app can’t scan my face? After I renew it, the face scan always no response. What should I do?
    • Profile picture of EMGS Officer
      EMGS Officer replied 3 years, 4 months ago

      Hi Junkai Yu,

      Please take note of the following steps for Android device users:
      1. Clear the app cache and data
      2. Uninstall the EMGS mobile app from your device
      3. Proceed to Google Play and install the latest version of the EMGS mobile app
      4. Complete the verification process accordingly

      For iOS devices, kindly note that we are in the midst…[Read more]

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