Yuan, Jingfan

您使用的维沃手机不能直接下载谷歌手机应用商城或者直接使用其他谷歌软件？

可以尝试将你的手机设置中语言和地区模块中将地区改成马来西亚地区，看看能不能成？

Maybe you can try to set the location to Malaysia in the Andriod system phone which might be helpful for using the EMGS App.

咱们国内华为以及三星品牌安卓系统手机可能也不支持人脸识别，所以建议可以尝试使用小米或者其他品牌的安卓系统手机。一般安卓系统手机能够下载谷歌应用软件商城，一般来说是可以认证的，因为我之前就在国内认证过来马来西亚的。不过不好意思，没有解决你的问题。😂

是用啥手机系统？用VPN可能不能解决人脸识别问题的。是有直接用安卓或者IOS系统？

那可能是因为那个不支持谷歌内部的原因，那可能尝试换一下手机登录EMGS。

Hello, Zhengquan! I also from China, and what do you mean by unsuccessful verification. So what kind of errors did the system show?

I’ve already sent it to the email one two two months ago regarding this issue, and you guys always replied with the message that you are in the admist of dealing with this issue . So I was wondering why it took so long to tackle the problem.

If you don’t have that, it means that you don’t download the latest version of EMGS. According to the latest version, in profile section, you can see it clearly.

Probably you didn’t get your student pass back and the ID verification takes some response time.

Hello, Faiye! You probably need to wait for two to three weeks to get your passport with the student pass back depending on their schedule.

I highly recommend you to contact your school visa office for the procedure since they are more familiar with the procedures.

I was thinking that you were opening a bank account, and these documents are all provided by your student support offices and visa offices of your university to show your identity and study duration.

Maybe your phone cannot support Google service, and that’s the reason why you can’t verify your image.

You can go to the your country governed bank and the physcial representatives would help you.

Malaysian uses the ringgit, so you need to prepare this currency for emergency!

You can wait for collection notification which can let you verify in this app!

Because the student pass hasn’t been taken back to ur school and when it reaches out your hand, the information would be altered accordingly from female to male, or likewise.

Yes. I’ve already arrived and got my student pass