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Furqan Humayun Sheikh posted an update 2 years, 6 months ago

Hi! I am travelling to Malaysia on 17th but I’m unable to verify my profile through Digital ID, it gives message “no record found”. My Passport Number is EK5198922. My Case Number is 1763962.

Please help me in resolving this issue urgently. Thank you
- Furqan Humayun Sheikh replied 2 years, 6 months ago
  
  @emgsamit @tinashem @emgsconnected @emgs My case number is 1763962
  - Sadiya Jalal replied 2 years, 6 months ago
    
    Email them directly
    - Furqan Humayun Sheikh replied 2 years, 6 months ago
      
      I did but no reply from them. Have you entered malaysia?
      
      Sadiya Jalal replied 2 years, 6 months ago
      
      Not yet
- Nabil Arslan replied 2 years, 6 months ago
  
  Uninstall and clear the Cache and reinstall the app. I had the same issue and it is resolved now.
  - Furqan Humayun Sheikh replied 2 years, 6 months ago
    
    Thanks, i tried but same issue
- EMGS Officer replied 2 years, 6 months ago
  
  Hi Furqan,
  
  Kindly clear the app cache, uninstall and reinstall the app. Make sure that you are using the latest version 4.3.3 on iOS and 4.2.0 on Android. If the issue persists, we request that you drop us an email at enquiry(at)emgs.com.my with a screenshot or screen recording of the error, along with your details.
  
  Have a nice day.

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