Activity

@sri-thurga
Dear EMGS Support Team,
I have received confirmation that my EVAL has been approved. There are two ways to access the EVAL. One is through the institution and other option is through the EMGS mobile app. I have already requested it from my institution, but this may take some time. Since I would like to apply for my visa as soon as possible, I am trying to access it through the EMGS app.
However, I am unable to create my Digital ID because the face-scanning feature is not working. The camera repeatedly displays messages such as “Please position your face in the frame” or “Only one face should be in the frame,” even though I am the only person in the frame, my face is clearly visible, and the phone is positioned at eye level. I have already checked the camera permissions and reinstalled the application, but the issue persists.
Could you please assist me in resolving this issue so that I can create my Digital ID and access my EVAL?
Name: Faizan Naveed
Passport: BC9677153