We have taken note of your issue. We will advise you to uninstall the EMGS app from your phone. Alternatively, clear the application cache on your phone. You can do this through the application settings in your phone’s application manager. You may reinstall the mobile app and proceed with the verification process. If the issue still persists, you may send us an email along with the screenshot for further checking.
Hi Beatrice Nyoto,
We have taken note of your issue. We will advise you to uninstall the EMGS app from your phone. Alternatively, clear the application cache on your phone. You can do this through the application settings in your phone’s application manager. You may reinstall the mobile app and proceed with the verification process. If the issue still persists, you may send us an email along with the screenshot for further checking.
Have a nice day.