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@anruiying
Active 3 months, 3 weeks ago
I want to take a self way to verify my identity, But the camera is just like a mirror which without the circle and button to click, When i put my face into the screen, it has nothing reaction. So now i could not register in this APP，What should I do? View
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AN RUIYING posted an update 2 years, 6 months ago
Same🙁
Same!
Same 🥲
Keep your mobile camera in front of face, preferably outdoor. It will automatically detect your face after a few seconds and capture selfie.
Hi,
Kindly clear the app cache, uninstall and reinstall the app. Make sure that you are using the latest version 4.3.3 on iOS and 4.2.0 on Android. If the issue persists, we request that you drop us an email at enquiry(at)emgs.com.my with a screenshot or screen recording of the error, along with your details.
Have a nice day.
same😢
Move the phone camera closer to your face under good illumination until the red line turns green. Then, it automatically verify your identity.