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Sarib

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Profile picture of Sarib

@alpha-2

Active 3 years, 6 months ago
Hi, im Sarib. Im facing an error for verification. I can’t move forward after writing my verification details, i do the face verification but everytime an error keep popping up. So im stuck here after that. Need help ASAP. View
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  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    Alright, I’ll text you there.

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    • Profile picture of Mohammad Jilan
      Mohammad Jilan replied 3 years, 6 months ago

      thanks

  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    It’s fine, you didn’t disturb me.

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  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    I had to wait about 2 week as i kept uninstalling the app and also cleaning cache, if still that doesn’t work. You can give me your WhatsApp or I’ll do that. So we can understand better. What we tryna say here.

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    • Profile picture of Mohammad Jilan
      Mohammad Jilan replied 3 years, 6 months ago

      My Instagram username is @mohammadjilanmu, would you mind messaging me from there so I can give you my number, since this is a public chat. Thank you very much for the help, it means a lot

      • Profile picture of Sarib
        Sarib replied 3 years, 6 months ago

        Alright, I’ll text you there.

        • Profile picture of Mohammad Jilan
          Mohammad Jilan replied 3 years, 6 months ago

          thanks

  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    No problem, anytime

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  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    When you go into profile, down there will contact emgs, go into feedback and write what you want to ask them give them your email. Hope they’ll reply soon.

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    • Profile picture of Mohammad Jilan
      Mohammad Jilan replied 3 years, 6 months ago

      I see, thanks for the help!

      • Profile picture of Sarib
        Sarib replied 3 years, 6 months ago

        No problem, anytime

  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    No problem, anytime.

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  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    You would have to wait a week or 2 as it took me that much long just to login through app. Or it might be faster.

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  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    Same day, they replied.

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    • Profile picture of Mohammad Jilan
      Mohammad Jilan replied 3 years, 6 months ago

      I see, Thank you very much for taking the time to help.

      • Profile picture of Sarib
        Sarib replied 3 years, 6 months ago

        No problem, anytime.

    • Profile picture of Mohammad Jilan
      Mohammad Jilan replied 3 years, 6 months ago

      Btw, which email did you send to? @Sarib

      • Profile picture of Sarib
        Sarib replied 3 years, 6 months ago

        When you go into profile, down there will contact emgs, go into feedback and write what you want to ask them give them your email. Hope they’ll reply soon.

        • Profile picture of Mohammad Jilan
          Mohammad Jilan replied 3 years, 6 months ago

          I see, thanks for the help!

          • Profile picture of Sarib
            Sarib replied 3 years, 6 months ago

            No problem, anytime

  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 6 months ago

    I did but i had to clear cache so many time and had reinstall the app many times too. At last i got in. You should also email directly to emgs.

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    • Profile picture of Mohammad Jilan
      Mohammad Jilan replied 3 years, 6 months ago

      Thanks for the information, could you also tell me how long you email was answered in?

      • Profile picture of Sarib
        Sarib replied 3 years, 6 months ago

        You would have to wait a week or 2 as it took me that much long just to login through app. Or it might be faster.

  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 7 months ago

    Same 🥲

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    • Profile picture of AHMAD MUHAMMAD SAJJAD
      AHMAD MUHAMMAD SAJJAD replied 3 years, 7 months ago

      Keep your mobile camera in front of face, preferably outdoor. It will automatically detect your face after a few seconds and capture selfie.

  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 7 months ago

    Did you try the online E-visa?

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  • Profile picture of Sarib

    Sarib posted an update 3 years, 7 months ago

    Hi, im Sarib. Im facing an error for verification. I can’t move forward after writing my verification details, i do the face verification but everytime an error keep popping up. So im stuck here after that. Need help ASAP.




    • Profile picture of EMGS Officer
      EMGS Officer replied 3 years, 6 months ago

      Kindly clear the app cache, uninstall and reinstall the app. Make sure that you are using the latest version 4.3.3 on iOS and 4.2.0 on Android. If the issue persists, we request that you drop us an email at enquiry(at)emgs.com.my with a screenshot or screen recording of the error, along with your details.

      Have a nice day.

  • Profile picture of Sarib

    Sarib posted a new activity comment 3 years, 7 months ago

    Im also facing same problem. Having this error again and again.

    View Conversation

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