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Becky every application start as new. and begins to read back from 10% there is nothing to worry about. even if it’s progresssion or new application. once it’s completed its 100% and once you are renewing your student pass its count down again from 0% and says new because the application comes with different application number

Hi Afolayan Beckky,

Your Institution has created this application as a new application instead of a progression application. Kindly refer to your Institution for further clarification on this matter.

Have a nice day.