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Nia2125 posted an update 6 months, 2 weeks ago

Dear EMGS Team,

I hope this message finds you well.
My name is Zakia Bibi Zainab Niamut, and my passport number is 2067003. I am an international student who will soon be pursuing ACCA studies at Sunway University.

I am currently experiencing an issue with the EMGS Hub Mobile App. Despite multiple attempts, I am unable to take a photo using the app, which is preventing me from downloading my EMGS Approval Letter and eVAL. I would greatly appreciate your assistance in resolving this issue at your earliest convenience please.

Thank you in advance for your support.
- EMGS Officer replied 6 months, 2 weeks ago
  
  Hi @nia2125,
  
  Kindly be informed that you may try to uninstall and reinstall the mobile app. Upon reinstalling, you need to click the ‘Digital ID’ icon to register your details again. Please revert to us via email at enquiry(at)emgs.com.my with a screenshot of the error if the issue persists.
  
  Have a nice day.

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