Hi Risqie Nur Salsabila Ilman,
We advise you to uninstall and reinstall the mobile app. Upon reinstalling, kindly register your details again to activate the Digital ID. Please revert to us via email at enquiry(at)emgs.com.my with a screenshot of the error if the issue persists.
Have a good day.
Hi, try to uninstall your app and take the selfie using sufficient lighting
Hi Risqie Nur Salsabila Ilman,
We advise you to uninstall and reinstall the mobile app. Upon reinstalling, kindly register your details again to activate the Digital ID. Please revert to us via email at enquiry(at)emgs.com.my with a screenshot of the error if the issue persists.
Have a good day.