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You should contact the university and ask them to issue another offer letter with the condition of language requirement

i’ve got this problem too. then, i contact my university to send EMGS my toefl score report. if u met the english requirement, u dont need to have conditional offer letter. just university can solve this problem, bcs emgs only receive the document from them in this case

Hi MD Faruk Mia,

In the event, that you fulfill the English Competency requirement, you may submit the document to your Institution. Kindly refer to your Institution for further clarification regards to this matter.

Have a nice day.