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Shakil Ahammed posted an update 4 years, 10 months ago

I’ve been having this issue while trying to apply for the evisa. The portal tells me that the image it has collected from val authority is not according to specs and shows me an editor. However in no way can I pass that through even tho my image looks kinda similar to the default image with the required specs. It also tells me to contact the val issuer. Kindly guide me through.
- EMGS Officer replied 4 years, 10 months ago
  
  Hi Shakil,
  
  You can seek assistance from the e-visa contact centre department with regards to this matter. Alternatively, you can proceed to the Malaysian Embassy in your home country and apply for the Single Entry Visa (SEV).
  
  Have a nice day.
  - Shakil Ahammed replied 4 years, 10 months ago
    
    The evisa contact centre asked me to ask emgs/ val issuer to upload/ change the current picture used and use a picture with a bit of white head room on top of my head for it to be acceptable. Please let me know if the process is available and what could I possibly do.
    - EMGS Officer replied 4 years, 10 months ago
      
      @shakilahammed We received and accepted the photo you submitted for the VAL application. We are unable to amend the photo. As such, we advise that you apply for the SEV instead.

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