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Zhang Qi

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Profile picture of Zhang Qi

@zhangqi

Active 5 months, 1 week ago
Hello! There’s something wrong about the proceed verification. When I’m into the selffie, there’s nothing on the screen except a close button in the top right corner, I couldn’t finish the selfie. Does anyone know why? View
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  • Profile picture of Zhang Qi

    Zhang Qi posted a new activity comment 2 years, 3 months ago

    Yesterday I sent a response to a question about selfies, but I didn’t make it clear. When I took a selfie, the camera worked fine, with my image on the screen, but I couldn’t find the shoot button or any other button except my image and the close button in the top right corner, and I had to opt out of the shoot.

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    • Profile picture of Adonai Kalule
      Adonai Kalule replied 2 years, 3 months ago

      Ohhh alright then I think it’s best to contact EMGS management and they help you out via email

  • Profile picture of Zhang Qi

    Zhang Qi posted an update 2 years, 3 months ago

    Hello! There’s something wrong about the proceed verification. When I’m into the selffie, there’s nothing on the screen except a close button in the top right corner, I couldn’t finish the selfie. Does anyone know why?

    • Profile picture of Adonai Kalule
      Adonai Kalule replied 2 years, 3 months ago

      Have you enabled the app to use your camera? If not then go to settings and enable it

      • Profile picture of Zhang Qi
        Zhang Qi replied 2 years, 3 months ago

        Yesterday I sent a response to a question about selfies, but I didn’t make it clear. When I took a selfie, the camera worked fine, with my image on the screen, but I couldn’t find the shoot button or any other button except my image and the close button in the top right corner, and I had to opt out of the shoot.

        • Profile picture of Adonai Kalule
          Adonai Kalule replied 2 years, 3 months ago

          Ohhh alright then I think it’s best to contact EMGS management and they help you out via email

    • Profile picture of EMGS Officer
      EMGS Officer replied 2 years, 3 months ago

      Hi Zhang Qi,

      We are glad to assist you with your enquiry. Kindly email us your full name and passport number at enquiry(at)emgs.com.my for further checking. However, you may also check the EMGS website for the photo requirements.

      Have a nice day.

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