We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Your application for Visa Approval Letter (VAL) has been submitted to the Immigration Department on 17th July 2026. As such, we will highlight your application to request for expedite the process. However, the approval is solely at the discretion of Immigration. Rest assured, any update will be notify accordingly.

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Kindly be informed that your eVAL has been approved on 28th February 2026 and the validity for eVAL is 6 months. As such, student require to obtained Single entry visa (SEV) through the Malaysia Embassy in your home country or apply eVISA online before travel to Malaysia.

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As mentioned earlier, your application is pending confirmation from the institution which are required to process your application, and a notification has been sent to your institution regarding this. Therefore, kindly refer to the institution for further clarification on this matter.

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We received additional documents from your institution and currently midst of reviewing the documents. We will proceed to update the application accordingly upon review and verification of the documents submitted.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are glad to assist with your enquiry. However, we require more information regarding this. We appreciate if you could elaborate more on your enquiry and provide us with your passport number if your enquiry is related to an application. This will enable us to assist you accordingly. To keep your details private and confidential please email…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Please be informed that your application is pending for additional documents from the institution which are required to process your application, and a notification has been sent to your institution regarding this. Therefore, kindly refer to the institution for further clarification on this matter.

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The EMGS supporting letter for your student pass has been issued to your institution, and they will be arranging for the endorsement of the student pass at the State Immigration Office. As such, kindly liaise with your institution for further confirmation on your passport status.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

Please be informed that we are yet to receive the VAL rejection letter from the Immigration Department. However, once the VAL rejection letter ready to download you can refer to the Institution for the reason of rejection from the Immigration. Rest assured that we will notify the institution once the VAL rejection reason is…[Read more]

Please be informed that your application is pending for additional documents from the institution which are required to process your application, and a notification has been sent to your institution regarding this. Therefore, kindly refer to the institution for further clarification on this matter.

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Kindly be informed that students holding Indonesian nationality are required to obtain a Single Entry Visa (SEV) before traveling to Malaysia. You may apply for the SEV through the Malaysian Embassy in your home country or submit an application for an eVISA online.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that the refund must be submitted within 90 days from the time the application is no longer being processed in the EMGS system. Kindly note no refund request will be accepted after 90 days. Therefore, you may refer to the refund policy https://visa.educationmalaysia.gov.my/legal for further understanding.

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Kindly be informed that your application is pending submission of additional document from institution. As such, kindly liaise with the institution and request them to submit at EMGS in order for us to resume the process.

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Kindly be informed that we are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

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We understand your concern regarding your wife’s dependent pass application. Please be informed that your wife’s dependant pass application is pending the submission of the passport. Kindly liaise with your institution for the submission of the passport along with the valid pass and required additional documents.

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Your application is currently undergoing a review process. Please allow some time for this verification to be completed. If there are any issues or additional documents required, you will be notified.

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Kindly be informed that student from India are require to obtained Single Entry Visa (SEV) from Malaysia Embassy at your home country or apply eVISA online before travel to Malaysia.

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Your application for Visa Approval Letter (VAL) has been submitted to the Immigration Department on 14th July 2026. They will take approximately 7-10 working days to issue the approval. We will notify once the VAL is approved by Immigration.

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We are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

Have a nice day.

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that the institution is require to provide the payment details for student to proceed with the payment. As such, kindly refer to the institution for further assistance regarding this matter.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that your application for Visa Approval Letter (VAL) has been submitted to the Immigration Department on 23rd July 2026. They will take approximately 7-10 working days to issue the approval. We will notify once the VAL is approved by Immigration.

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Kindly be informed that the academic results submitted to EMGS are examination slip results. As such, the institution is require to confirm whether EMGS should proceed with this application based on the submitted examination slip, or alternatively, submit the official academic result for verification. Kindly liaise with the institution for…[Read more]

Kindly be informed that we have amended the duration to 24 months. As such, there is topup payment if there is changes on the duration. Once your application process has been completed, you may request a refund for the initial payment you paid for the application. As such, kindly refer to the institution for further information on the payment…[Read more]

We advise you to send us an email together with a screenshot of the error message at enquiry(at)emgs.com.my. This will enable us to assist you accordingly.

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Kindly be informed that we received your passport on the 14th of July 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that your application is pending submission of additional document from institution. The commencement date stated in the Offer Letter is backdated. As such, the institute is required to submit a new offer letter with the latest commencement date or deferment letter in order to resume processing the application. Kindly…[Read more]

Kindly be informed that you are require to uninstall and reinstall the mobile app. Please revert to us via email at enquiry(at)emgs.com.my with a screenshot of the error if the issue persists.

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Kindly be informed your previous application has been closed. As such, the institution may proceed to apply for a new application in the EMGS system. Kindly liaise with the institution for further checking on this matter.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

If you are traveling to Malaysia to begin or continue your studies with a valid Student Pass, you may purchase a one-way flight ticket. It is not necessary to book a return flight ticket in this situation. However, kindly liaise with your airline to confirm this matter.

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Based on our records, your student pass has expired. As such, you are unable to proceed with a cancellation for an expired pass.

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Please be informed that the application is currently at the stage where the documents are ready for final verification. We will notify the institution once the verification process is complete.

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To book accommodation at INTI International University Nilai, please be informed that you are required to liaise with your institution for assistance on this matter.

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Your institution will liaise directly with the state immigration to obtain your student pass. Your passport will not be submitted to EMGS

As such, we recommend that you refer to your institution for further assistance on the status of your passport. Alternatively, you may send us your full name and passport number at…[Read more]

Regarding your travel plans, as long as your Student Pass is valid upon your arrival in Malaysia on 1st August, you should not face any issues at the airport. It is important to ensure that your Student Pass remains valid throughout your stay.

For renewing your Student Pass, your passport must be valid for at least 12 months.…[Read more]

We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your app…[Read more]

We are more than glad to assist you with your application. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at ‘enquiry(at)emgs.com.my’ and we will assist to check your app…[Read more]

Please be informed that your application is pending for additional documents from the institution, which are required to process your application, and a notification has been sent to your institution regarding this. Therefore, kindly refer to the institution for further clarification on this matter.

Have a nice day.