Your insurance policy details as below:

Plan: GETB Basic-2025 RM20K 12-Month Age 16 to 70
Provider: Great Eastern Takaful Berhad
Policy Start Date: 25th September 2025
Policy End Date: 24th October 2026

If you require further assistance or have additional questions, please contact your insurance provider.

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We will advise you to uninstall the EMGS app from your phone. and reinstall the mobile app and proceed with the verification process with the correct name.

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Kindly note that the Malaysian Immigration Department may allow certain international students to renew their student pass if the current pass expiry has not lapsed for more than 3 months. The decision is entirely under the discretion of the Malaysian Immigration Department. The applicant is required to enter on a social visit pass and…[Read more]

Please be informed that we have notifed the application issue to the institution for further action. Based on our record, your institution has submitted a cancellation application to cancel the active pass. However, the application is pending due to the submission of the latest exit stamp for further processing. Kindly liaise…[Read more]

Your application is currently at the stage where your passport has been returned by Immigration. We will notify the institution once the passport is ready for collection.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

We regret to inform you that your Visa Approval Letter (VAL) application has been canceled. The cancellation was processed on 8th April 2026, and it appears that the application has not been active for more than 90 days.

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For further clarification regarding the appeal status and appeal decision timeline, we recommend contacting the institution, as they will provide the most accurate information on processing times.

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Please be informed that we received your passport on the 15th of April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for…[Read more]

Kindly be informed that the eVAL can be downloaded through the EMGS Hub Mobile App or you can request it from your institution.

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Please be informed that we received your passport on the 2nd April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

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Kindly be informed that the once you have receive a new passport, the institution is require to do the transferring of your student visa from old passport to a new passport at Immigration. As such, kindly refer to the institution for further assistance regarding this matter.

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We are currently in the midst of processing your application. Allow us some time to proceed with the application. Any updates will be notified accordingly.

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Kindly be informed that your application is pending for the submission of the additional documents from the institution. As such, kindly refer to the institution for further checking on this matter.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

We are unable to find any application with the passport number provided. As such, kindly reconfirm the correct passport or application number for us to assist you accordingly.

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Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Please be informed that we received your passport on the 2nd of April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

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Please be informed that your application is pending submission of the official academic transcript. As such, kindly refer to the institution for further checking on this matter.

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Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

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Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

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Kindly be informed that the institution has uploaded the required additional documents. Kindly allow us some time to review and rest assured, any update will be notify to you accordingly.

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In the event your student pass expired while you outside from Malaysia, you are allowed to enter Malaysia within 3 months after the student visa expired to continue the renewal process of your student visa. Kindly note, if you planning to enter after 3 months of the expiry of student pass, you are require to reapply new application and…[Read more]

Kindly be informed that the Immigration is still in the midst of processing the eVAL. We have expedite your application to Immigration for speed up the process of your eVAL. However, the approval is solely at the discreation of Immigration. Rest assured, any update will be notify to the institution accordingly.

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Kindly be informed that your medical appeal still in progress. Kindly allow us some time to process for the appeal and rest assured, any update will be notify to you accordingly.

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Please be informed that there is no any active application under the passport number provided. As such, kindly refer to the institution for further checking on this matter.

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Please be informed that we received the new personal bond from the institution. Kindly allow us time to process your student pass. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for…[Read more]

Please be informed that we received your passport on the 1st of April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

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With regards to any urgency, kindly be advised to liaise with the institution to provide us with the following documents:

i) A copy of the cover letter to expedite the process
ii) The supporting documents pertaining to the urgency
iii) A valid copy of the flight ticket

However, the approval is solely at the discretion of Immigration.

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Please be informed that there is no any active application under the passport number provided. As such, kindly refer to the institution for further checking on this matter.

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Please be informed that we received your passport on the 1st of April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

Have a nice day.

Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

Have a nice day.

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Kindly be informed that student for undergraduate not eligible to apply for the dependant application.

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Please be informed that we received your passport on the 2nd of April 2026 for the Student Pass endorsement process. The endorsement process takes approximately 14 working days. However, the approval is solely at the discretion of the Immigration Department. We will notify your institution once the passport is ready for collection.

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Your application is in progress with the Immigration department. Kindly note that we will highlight your application to request for expedite the process. However, the approval is solely at the discreation of Immigration. Rest assured, any update will be notify accordingly.

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Kindly be informed that the Immigration are in the midst of processing the eVAL cancellation. Kindly allow Immigration some time and rest assured, any update will be notify to the institution accordingly.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will help you…[Read more]

Your application is in progress with the Immigration department. Kindly note that we will highlight your application to request for expedite the process. However, the approval is solely at the discreation of Immigration. Rest assured, any update will be notify accordingly.

Have a nice day.

Your institution opted to obtain the Student Pass directly at the state Immigration Department. As such, your passport was not submitted to EMGS. We advise that you liaise with your institution directly for further assistance on the status of your passport.

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Kindly be informed that we have notified the institution on the reason why the application is not supported. As such, kindly refer to the institution for further checking on this matter.

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Your application is in progress with the Immigration for the eVAL approval. We will highlight your application to request for expedite the process. However, the approval is solely at the discretion of Immigration. Rest assured, any update will be notify accordingly.

Have a nice day.

We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]

You may check with the Malaysia Embassy at your home country for further information on the Single Entry Visa fee as they are in the best position to advise you accordingly.

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Your application is in progress with the Immigration for the eVAL approval. We will highlight your application to request for expedite the process. However, the approval is solely at the discretion of Immigration. Rest assured, any update will be notify accordingly.

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Your application for Visa Approval Letter (VAL) has been submitted to the Immigration Department on 19th March 2026. They will take approximately 7-10 working days to issue the approval. We will notify once the VAL is approved by Immigration.

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We are glad to assist with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. Kindly provide us with a passport number and your full name to assist you accordingly. To keep your details private and confidential please email us at enquiry(at)emgs.com.my and we will…[Read more]