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Dear EMGS Support Team,
Greetings,

I am writing to inquire about a technical issue I encountered while applying for a student visa through the eVisa platform. When attempting to upload the eVAL document — which I downloaded directly from your official EMGS website — the system displays an error message stating that the file contains “extra characters or spaces,” leading to its automatic rejection by the eVisa system.

I would like to clarify that I did not make any modifications to the file. I simply downloaded it from the EMGS website and attempted to upload it to the eVisa platform as is. I have tried multiple times, but the issue persists.

I kindly request your assistance in resolving this issue or providing the necessary steps to ensure the file is accepted by the eVisa system.

Thank you very much for your support and guidance.