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Shaima Arab

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@shaima_2

Active 4 years, 11 months ago
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  • Profile picture of Shaima Arab

    Shaima Arab posted an update 4 years, 12 months ago

    Dear Sir,

    I recently received this message from EMGS, I uploaded it in a picture, first of all my passport image was taken 5 years ago and my features have changed I have gained weight.

    So please can you look into my matter? I have even emailed you.




    • Profile picture of EMGS Officer
      EMGS Officer replied 4 years, 12 months ago

      Hi Shaima,

      Please note that your institution can submit an explanation letter explaining this matter and to also provide verification. Upon receipt, we will review and advise accordingly.

      Have a nice day.

  • Profile picture of Shaima Arab

    Shaima Arab posted an update 5 years ago

    Dear Sir,

    I have given my documents, passport and photo once again, the picture taken was by a professional, yet there seems to be some problem, with I even asked EMGS on ######### but didn\’t really get any response except, currently I got the email saying passport issue status: closed what does it mean?
    And what about my photo?

    • Profile picture of Fujiko Gertrudis
      Fujiko Gertrudis replied 5 years ago

      Passport issue status closed, means you’ve resolve your passport issue, you don’t have to worry about that issue anymore.

      • Profile picture of Fujiko Gertrudis
        Fujiko Gertrudis replied 5 years ago

        If there is any other issue that might arise during the process of your application, EMGS will keep the issue open, once resolve, that issue will be close

    • Profile picture of EMGS Officer
      EMGS Officer replied 5 years ago

      Hi Shaima,

      We are glad to assist you with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at enquiry(at)emgs.com.my and we will assist to check your application.

      Have a nice day.

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