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Yousuf Nasser Said Al Husaini posted an update 2 years, 10 months ago
Hello dears
I am trying to book a hotel for quarantine with the tests through https://safetravel.myeg.com.my/ . But when i come to the last step ( payment). It decline the payment and i got a message ( your transaction is declined) and i tried many times . Same issue came . Then i called the bank , they said no issue with the card or the bank. The issue is from the website. Please advise me as soon as possible.
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I think it’s your card network problem either merchant (Visa /Mastercard) problem. however you can email to mysafetravel. My card worked in first attempt.
Did u used Credit Card or A visa?
doesn’t mean anything of debit / credit. My one is Visa credit card. Debit card also acceptable
Check that the ceiling of payment set by the bank for daily transactions is enough.
Liaise directly with mysafettavel to see if they have problems on their website.
The time is late, all hotels on the website are full now. I will check at the airport
Check with your flight carrier. In my case, the flight operator did it give me the boarding pass until I proved to them that I had a hotel quarantine booking.
Hi,
Please be informed that we advise you to refer to the relevant department to assist you further with your enquiry. Thank you