Hello, I met the same problem this morning and now it’s been resolved. The way I did that is
1. I used to log in on the web version EMGS, then I created a new account on EMGS app with the same email address that I used in web page.
2. Make sure that the lightness on your facial part is moderate.
After I did these, the ‘matched failed’ never shows up again.
I wish it could help you out.
Hi Hassan, I had the same problem and to fix it, go onto the EMGS website and head to the track my application website then put in your passport number and find your application – once you’ve done that, use the exact same name that is used in the application on the website and try and login from the EMGS app here using that name. Hope it works!
Hi.
Facing same issue.
Don’t know how to resolve it
finding a way out also its a headache now where are you from?i am from pakistan other fellow did not have this issue but i am facing it
I m also from Pakistan
From which uni you have enrolled ?
taylors uni and you??
Utar .
Phd or masters ?
bachelors i am your junior 😂
hi aqsa i have asked so they said when you arrive at the malaysian airport you should report to
the emgs counter and thery will help you out
Thanks for info
I faced the same issue but came with a pretty good solution 😁
Hello, I met the same problem this morning and now it’s been resolved. The way I did that is
1. I used to log in on the web version EMGS, then I created a new account on EMGS app with the same email address that I used in web page.
2. Make sure that the lightness on your facial part is moderate.
After I did these, the ‘matched failed’ never shows up again.
I wish it could help you out.
hi i have tried all but its still not matching up
Hi Hassan, I had the same problem and to fix it, go onto the EMGS website and head to the track my application website then put in your passport number and find your application – once you’ve done that, use the exact same name that is used in the application on the website and try and login from the EMGS app here using that name. Hope it works!
Thank you
From which uni you are ?