EMGS Officer

Hi Tawhid Rahman,

Kindly drop an email to enquiry(at)emgs.com.my and mention your enquiry. Our officers will advise you on the next course of action.

Kindly include your passport number as a reference.

Have a nice day.

Hi Baiyan Sun,

Once the application has been cancelled, you may request for a refund through the institution, however, kindly note that the processing fee is not refundable.

Have a nice day.

Hi Abdullah Mohammad,

Please note that emails sent to enquiry(at)emgs.com.my will be replied within 24 hours. If you sent an email to us, kindly mention the email case number so we can confirm receipt. In addition, kindly note that we can only accept cancellation requests from institutions.

Have a nice day.

Hi Abdullaziz Hassoon,

You will be able to track your application as soon as it is created by your institution in the EMGS system. Therefore, it will depend on how soon your institution creates your application in our system.

Have a nice day.

Hi Asadullah Nizamani,

Please use a computer to download the eVAL as you will not be able to download the eVAL via the EMGS Mobile App.

Have a nice day.

Hi Aslamiah Alamshah,

We thank you for your kind words and appreciation. We hope you have an enjoyable stay in Malaysia.

Have a nice day.

Hi Ngọc Mai Vũ,

The medical screening report is only valid for 3 months. If it expires, you will be required to undergo medical screening again.

Have a nice day.

Hi Rabiya,

We understand that you want to travel. But applications for VAL corrections are approved at the discretion of the Immigration Department.

There is no stipulated timeframe to correct the VAL. We will notify your institution when we receive an update from the Immigration Department.

Have a nice day.

Hi Suntharalingam Thanuraj,

Please provide the payment receipt to your institution for their reference. Visa renewal applications and payment must be submitted to us by the institution.

Have a nice day.

Hi King Sunday,

The EMGS visa fee is required to process your student pass. It does not include course fees which include tuition fees and other study fees payable to the institution

Have a nice day.

Hi King Sunday,

The EMGS visa fee is required to process your student pass. It does not include course fees which include tuition fees and other study fees payable to the institution

Have a nice day.

Hi Nageye Abu Dalxa,

The visa renewal application must be made through the institution.

Please speak to your institution and they will advise you on the required documents.

Have a nice day.

Hi MD Sahibur Rahman,

Please refer to the airlines regarding your enquiry.

Have a nice day.

Hi Nageye Abu Dalxa,

All registered users are members of EMGS Connect. We appreciate if you can elaborate on your enquiry/request in order for us to assist you,

Have a nice day.

Hi Shamigh,

We received your application. However, we have not received your passports and the payment to process the application.

Please request your institution to submit the required documents to us.

Have a nice day.

Hi Gemini Love,

You and your spouse can stay in Malaysia as long as both of you hold a valid pass.

Have a nice day

Hi Suntharalingam Thanuraj,

Please provide the payment receipt to your institution for their reference. Visa renewal applications and payment must be submitted to us by the institution.

Have a nice day.

Hi Fatemeh,

The issuance of a Student Pass will take approximately 14 working days.

Please allow the Immigration Department time to process your application. The Student Pass approval is at the sole discretion of the Immigration Department. It is not advisable for you to make any travel arrangement before you receive your passport.

Have a nice day.

Hi Fatemeh,

The issuance of a Student Pass will take approximately 14 working days.

Please allow the Immigration Department time to process your application. The Student Pass approval is at the sole discretion of the Immigration Department. It is not advisable for you to make any travel arrangement before you receive your passport.

Have a nice day.

Hi Faisal,

We appreciate if you could write to us via email to enquiry(at)emgs.com.my with your passport number in order for us to check your application details and advise you accordingly.

We look forward to hearing from you.

Have a nice day