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Dear Sir/Madam My name is Ziqi Yan and my passport number is Ek0359655. I have ordered the flight on 3rd Oct and terms will begin on October 9，however, my EMGS process was still on 35% from 4th Sept. and did not receive the EVAL until now. May I ask to help me to urge the immigration department？Therefore, could you pls help to speed up. Thank you so much for your help.