Activity

Greetings,
I have a question and looking for the relevant answer for it.
I have submitted my documents to the registered institute, and they asked me to do my drug test, but the problem is when I went to the clinic for the test my name didn’t appear and they didn’t let me to do the test.
I want to know how long it takes for my name to be appeared in their system to do the test? Or can I do the test first even when my name is not in their system?
Best regards