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Dear EMGS Team,

I am writing to you to kindly ask about the Digital ID process. I tried this several times by now, and every time I fill in my name, passport number, nationality, and when I proceed to the verification selfie, it is stuck on the message “Please position your face witgin the frame.” However, as I tried different angles and lights, it persists to stay the same and would not let me proceed to get my Digital ID. I have to download my EMGS Approval letter but I cannot get it due to the Digital ID process failed. Could you please assist me with this problem if I am doing something wrong or what the solution can be? Thank you very much in advance!