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Dear EMGS officer, my name is Zhong Yongfei and my passport number is EC0239778. My EMGS progress has been stuck at 0% for days. Last time I consulted the emgs officer, you told me that you had not received my payment receipt, so I consulted the school. But the school replied to me that they had already contacted emgs last week and sent my payment receipt to emgs. Honorable Officer, Could you help me to check again. Thank you so much for your help. Really appreciate.