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Send your question to enquiry at emgs.com.my indicating your passport number. This is how you can get an edpedient answer.

Hi, We are glad to assist you with your enquiry. However, in order to get all the details of your application, we would need to retrieve your record. To keep your details private and confidential please email us your full name and passport number at enquiry(at)emgs.com.my and we will assist to check your application.

Have a nice day.