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Boyu please email the emgs, they haven’t responded to anyone here for 2 days. This is there two email addresses enquiry(at)emgs.com.my and visa(at)educationmalaysia.gov.my

Yes you can reapply for a new travel authorization application once your application has been cancelled in the system.

Hi,

Please note that you will be able to re-apply a new a new travel authorization application. However, the approval is solely at the discretion of the Immigration Department.

Have a nice day.