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Dear EMGS
I have sent for comment about my friend who has previous Val and he has to cancel to make his new Val under process again and you replied me his previous Val still not cancel in your system and we asked his previous university and they sent your massage to them to confirm that it’s already canceled .
“ Dear Sharifah,

Thank you for emailing Education Malaysia Global Services.

We refer to your email pertaining to application number #########.

Please be informed that the application has been marked as ‘closed’ in our system accordingly.