Kindly drop an email to enquiry(at)emgs.com.my and mention your enquiry. Our officers will advise you on the next course of action.

Kindly include your passport number as a reference.

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Once the application has been cancelled, you may request for a refund through the institution, however, kindly note that the processing fee is not refundable.

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Please note that emails sent to enquiry(at)emgs.com.my will be replied within 24 hours. If you sent an email to us, kindly mention the email case number so we can confirm receipt. In addition, kindly note that we can only accept cancellation requests from institutions.

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You will be able to track your application as soon as it is created by your institution in the EMGS system. Therefore, it will depend on how soon your institution creates your application in our system.

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Please use a computer to download the eVAL as you will not be able to download the eVAL via the EMGS Mobile App.

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We thank you for your kind words and appreciation. We hope you have an enjoyable stay in Malaysia.

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The medical screening report is only valid for 3 months. If it expires, you will be required to undergo medical screening again.

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We understand that you want to travel. But applications for VAL corrections are approved at the discretion of the Immigration Department.

There is no stipulated timeframe to correct the VAL. We will notify your institution when we receive an update from the Immigration Department.

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Please provide the payment receipt to your institution for their reference. Visa renewal applications and payment must be submitted to us by the institution.

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The EMGS visa fee is required to process your student pass. It does not include course fees which include tuition fees and other study fees payable to the institution

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The EMGS visa fee is required to process your student pass. It does not include course fees which include tuition fees and other study fees payable to the institution

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The visa renewal application must be made through the institution.

Please speak to your institution and they will advise you on the required documents.

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Please refer to the airlines regarding your enquiry.

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All registered users are members of EMGS Connect. We appreciate if you can elaborate on your enquiry/request in order for us to assist you,

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We received your application. However, we have not received your passports and the payment to process the application.

Please request your institution to submit the required documents to us.

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You and your spouse can stay in Malaysia as long as both of you hold a valid pass.

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Please provide the payment receipt to your institution for their reference. Visa renewal applications and payment must be submitted to us by the institution.

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The issuance of a Student Pass will take approximately 14 working days.

Please allow the Immigration Department time to process your application. The Student Pass approval is at the sole discretion of the Immigration Department. It is not advisable for you to make any travel arrangement before you receive your passport.

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The issuance of a Student Pass will take approximately 14 working days.

Please allow the Immigration Department time to process your application. The Student Pass approval is at the sole discretion of the Immigration Department. It is not advisable for you to make any travel arrangement before you receive your passport.

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We appreciate if you could write to us via email to enquiry(at)emgs.com.my with your passport number in order for us to check your application details and advise you accordingly.

We look forward to hearing from you.

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Your medical screening details will not be available on our website. You may refer to the clinic you visited to request for your medical records.

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It takes 14 working days to obtain the Visa Approval Letter (eVAL) starting from the day your documents are received and the payment is invoiced in the EMGS system. However, please note that the process may be delayed if there are discrepancies with your documents.

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EMGS does not provide information on the application for SEV. However, we recommend that you use a professional photographer service to take the photo. They can provide you with a passport photo in the correct format.

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The application tracker will show you if your passport has been submitted to EMGS. The issuance of a Student Pass will take approximately 14 working days upon receipt.

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We appreciate if you could write to us via email to enquiry(at)emgs.com.my with your passport number in order for us to check your application details and advise you accordingly.
We look forward to hearing from you.

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Please check if your passport number is correct. If it is, it may be that your application has not been submitted to EMGS. Please contact your educational institution to check if they have submitted your application to EMGS.

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It is at the discretion of your institution. If you are allowed to rejoin the course, you will be required to apply for a new student pass.

Please speak to your institution about this.

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You will be able to track your application once it is created on our website. However, if the application and payment was submitted to the institution, it will depend on how soon your institution creates your application in our system.

Please speak to your institution on the matter.

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We appreciate if you could write to us via email to enquiry(at)emgs.com.my with your passport number in order for us to check your application details and advise you accordingly.
We look forward to hearing from you.

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The dependant pass application must be made through the institution.

Please speak to your institution and they will advise you on the procedure and required documents.

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It takes 14 working days to obtain the Visa Approval Letter (eVAL) starting from the day your documents are received and the payment is invoiced in the EMGS system. However, please note that the process may be delayed if there are discrepancies with your documents.

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Please note that we requested your institute to submit the passport to EMGS on 3rd Jan’2020 but we only received it on 22nd Jan’2020. The issuance of a student pass takes approximately 14 working days and the student pass approval is at the sole discretion of the Immigration Department.
We do understand the urgency of your req…[Read more]

We understand your predicament. Unfortunately, according to the procedure, we are unable to proceed with your student pass application because the medical appeal is failed. Kindly note that you may submit a new application after 3 months from the date you failed the first medical screening.

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We received your email and we have highlighted your request to the respective officer. Be assured, we are currently looking into your application. At this stage of the application, we seek your patience to wait until we receive an update from the Immigration Department.

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We have prepared the supporting letter for your application and we are in the process of sending it via courier to the institution. Upon receipt, your institution is required to go to the state Immigration office and submit your passport along with the supporting letter for the endorsement of your Student Pass.

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Once your application has been submitted to the Immigration Department for approval, the status will progress to 35%. Then, it will take approximately 7 – 10 working days from the submission date to the Immigration Department before the application can progress to 70%. However, kindly note that the process may be delayed if t…[Read more]

We have escalated your request to the respective officer and we are currently looking into

your application. At this stage of the application, we seek your patience to wait until we

receive an update from the Immigration Department.

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We have escalated your request to the respective officer and we are currently looking into your application. At this stage of the application, we seek your patience to wait until we receive an update from the Immigration Department.

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When your application is at 32%, it means we are in the process of submitting your application to the Immigration Department for visa approval. Upon submission, it will progress to 35%. Then, it will take approximately 7 – 10 working days from the submission date to the Immigration Department before the application can progress to t…[Read more]

Indian students must obtain the Single Entry Visa (SEV) before entering Malaysia with the Visa Approval Letter (VAL).

According to your application, your institution has chosen to obtain the SEV from Harare, Zimbabwe. Please proceed to the Malaysian Embassy in Harare once your VAL has been approved.

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Congratulations on the issuance of your student pass. We understand the urgency of your request. Be assured, we will notify your institution to collect your passport from us as soon as we receive it from the Immigration Department.

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We have prepared the supporting letter for your application and we are in the process of sending it via courier to the institution.

Upon receipt, your institution is required to go to the state Immigration office and submit your passport along with the supporting letter for the endorsement of your Student Pass.

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We have prepared the supporting letter for your application and we are in the process of sending it via courier to the institution.

Upon receipt, your institution is required to go to the state Immigration office and submit your passport along with the supporting letter for the endorsement of your Student Pass.

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If your application is pending for additional documents, please follow up with your institution to submit the documents to us. Alternatively, if you created the application on our website, you may submit the pending documents to additionaldoc(at)emgs.com.my.

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If you would like us to assist you, kindly mention your enquiry.

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A student pass renewal application must be submitted by your institution to EMGS no later than 6 weeks prior to the current pass expiry date. Once the application has been processed, we can accept passports for sticker endorsement as early as 3 months prior to the current pass expiry date.

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Each application goes through different stages of processing within EMGS. As such, we require time to process the application.

Students are not advised to purchase flight tickets before receiving the Visa Approval Letter and student pass.

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Congratulations on the approval of your VAL. Please visit our website to download the arrival guide to Malaysia.

Libyan students may enter Malaysia with the VAL and will be given ‘Visa On Arrival’. Please contact your institution and inform them about your travel details.

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This option will only available for students who have received their student pass. You will only receive an iKad after you have received your student pass.

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